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Nosco Customer Satisfaction Follow-up Survey
Answer all that apply to you. Rank on a scale of 1-10 (10 being fully satisfied).
1.
How satisfied are you with the following products from Nosco?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Cartons
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Labels
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Inserts
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Lit–a-Sure
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Multi-Panel Labels
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
2.
How satisfied are you with the quality performance of Nosco products (complaints, rejects, etc.)?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Quality Performance
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
3.
How satisfied are you with Nosco’s on-time delivery to the promise date?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
On-time Delivery
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
4.
How satisfied are you with Nosco’s cycle-time from the placement of order to receipt of goods?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Cycle-time
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
5.
How satisfied are you with the quality and cycle time of the following?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
CAD / Drawings
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Estimates
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Prepress / Graphics
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Order Confirmations
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
6.
Overall, how would you rate the responsiveness to your questions and requests?
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
Responsiveness
(Not satisfied) 1
2
3
4
(Sometimes) 5
6
7
8
9
(Fully satisfied) 10
7.
How satisfied are you with the services provided by the following?
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Packaging Advisor
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Account Manager / Customer Service
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Prepress / ArtFlo
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Quality Manager
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
8.
How would you rate Nosco’s communications and marketing materials (quarterly newsletter, calendar, marketing samples, Nosco.com website)?
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Communications / Marketing
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
9.
Overall, how satisfied are you with Nosco?
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
Overall Satisfaction
(Not satisfied) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Fully satisfied) 10
10.
How likely is it that you would recommend this company to a friend or colleague?
(Not likely) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Extremely likely) 10
Recommend
(Not likely) 1
2
3
4
(Somewhat) 5
6
7
8
9
(Extremely likely) 10
11.
Additional comments:
12.
Thanks for your feedback! Your input is helpful to us in planning for the future.
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13.
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