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Normal Public Library Community Survey

Normal Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, and staff. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact John Fischer, jfischer@normalpl.org, 309.433.3488.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!
1.Do you have a Normal Public Library card?(Required.)
2.If you frequently use another public library in the area, please indicate which library and what you like about that library.
3.Which of the following are ways you have used Normal Public Library (in person or online) in the past year? (Check all that apply.)
4.How satisfied are you with Normal Public Library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5.Please rate how satisfied you are overall with the following aspects of the library.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Availability of physical materials
Availability of eBooks and digital audiobooks
Finding materials at the library
Library building
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events
Outreach for all age groups
6.For any items that you selected dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
7.What gets in the way of you using Normal Public Library? (Check all that apply.)
8.If you checked a box in question 7, please tell us how the library might better offer services or programs to you and your family.
9.Where do you learn about what is going on at the library? (Check all that apply.)
10.We are thinking about where to focus our resources over the next few years. Please rate the items below based on their value to you or your family.
Very valuable
Valuable
Slightly valuable
Not valuable at all
Not aware this was available at the library
Print books
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV series (Hoopla, Libby, Kanopy, etc.)
Magazines/Newspapers
DVDs
Videogames
Public computers
Public Wi-Fi
Printing, copying, scanning, faxing
Tinker Studio
Library of Things items for check out
Increasing partnerships and outreach
Programs and events
Online databases (such as Creativebug and Morningstar)
Home delivery service
11.What programs, services, or collections could the library add that would be valuable to you and your family? 
12.What program topics would you like to see the library offer? (Check all that apply.)
13.A great library helps its community ... (Check all that apply.)
14.What is your age?  (Optional)
15.Please choose all items below that describe you. (Optional)
16.What languages are spoken in your home? Please check all that apply. (Optional)
If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact John Fischer, jfischer@normalpl.org, 309.433.3488.
Thank you for your responses.