COVID-19 Business Recovery Survey

This survey has been created in order to measure the impact of COVID-19 on the Nillumbik business community, during the re-opening and recovery phase. It aims to identify key impacts and opportunities for supporting recovery and resilience of local businesses. Your feedback is of value as we continue to work through and adapt our programs and initiatives to assist our businesses navigate the new normal.

All information provided will be used for internal purposes only and will be kept confidential.

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* 1. Name of your businesss

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* 2. Address of your business

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* 3. Your name

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* 4. Your position in business (eg Owner, General Manager)

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* 5. Email address

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* 6. What kind of business do you operate?

Food Services (Restaurant, Cafe, Coffee Shop etc.)

Food Retail (Grocery store, Bakery, Butcher, Convenience Store etc.)

Professional Services (Legal, Financial, Medical, Insurance, Design etc.)

General Service (Hair salon, Day spa, Fitness/Gym etc.)

General Retail (Apparel, Gift shop, Hardware, Home Furnishings etc.)

Other (please specify)

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* 7. Do you own or lease your business space

Own

Lease

N/A (Home based business, no physical office)

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* 8. How many employees does your business employ

Sole-owner/Operator

2-5 Employees

6-10 Employees

11-20 Employees

21+ Employees

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* 9. How has COVID-19 affected your business (Please select all that apply)

Added expenses to mitigate public safety risks (eg cleaning, PPE)

Loss of revenue

Change in insurance rates

Change of business hours

Event cancellation

Established alternative mode of business operation to sell and deliver products

Change of business model

Enhanced secondary mode of business operation (eg Online, Telephone)

Employee layoffs, workforce displacement

Off-site working options

Increase in revenue or types of service

Business closures (voluntary or mandated)

Supply chain disruptions, challenge getting inventory or supplies

Paying rent, mortgage, lease

Making payroll this pay period and beyond

Decreased customer traffic

Challenge accessing government support related to the COVID-19 public health emergency

Other (please specify)

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* 10. How can Nillumbik Shire Council best support you during COVID-19 recovery? (Select all that apply)

Helping me to understand and navigate government support programs

Advocating government for more financial support programs

Public realm beautification

Promotion and marketing to the local community

Navigating outdoor dining and regulations

Information on retail operation/physical distancing best practices

Access to reduced cost Personal Protective Equipment (PPE)

Networking opportunities with other businesses to share ideas

Workshops/ Training/ Education

Advertising programs

Other (please specify)

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* 11. What types of physical distancing/prevention activities have you implemented to create a safe environment for staff and consumers (Select all that apply)

Use/provision of protective equipment/supplies workspace/customer space reconfiguration

Monitoring and enforcing rules regarding symptomatic employees

Disinfect common and high traffic areas

Creative use of outdoor spaces for service delivery

Policies for workforce contact tracing

Limit non-essential business travel

Encourage teleworking

Temperature checks

Staggered shifts and other ways to limit workplace staffing loads

Plan for virus surging and brief periods of significant mitigation to minimize impacts of long-term closures

Develop a strategy for each phase of recovery

Utilise technology and creative ways to enforce physical distancing

Other (please specify)

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* 12. If applicable, please select all the factors that have played a role in preventing your business from permanently closing

Social Media

Online Store

A strong local customer base

Council assistance

Government financial assistance including wage subsidies

A supportive landlord

Pivoting to a new business model/products/services

Increased local foot traffic

Expanded outdoor/patio space

Other (please specify)

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* 13. Have you receieved support via the Federal or State Government's cash stimulus incentives?

Yes

Have not applied