Niles Police Customer Satisfaction Survey

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* 1. Can you please tell us the reason the Police Department had contact with you?

Request for information

Pay a fine

Receive a parking citation

Receive a traffic citation

Report a Crime

Request a service (copy, Fingerprinting, car seat install)

Participate in an event involving the police departemnt

You were involved in an auto accident

Other (please specify)

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* 2. Please specify your classification in the incident or service?

Victim

Reporting Person

Witness

Concerned Party

Driver

Other (please specify)

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* 3. Could you please identify the staff member you had contact with?

Civilian Employee

Police Dispatcher

Community Service Officer

Records Clerk

Police Officer

Police Supervisor

I do not know

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* 4. Please answer the following questions

	Completely Satisfied	Somewhat Satisfied	Satisfied	Somewhat Not Satisfied	Not Satisfied	Not Applicable
The Officer explained why I was stopped.	The Officer explained why I was stopped. Completely Satisfied	The Officer explained why I was stopped. Somewhat Satisfied	The Officer explained why I was stopped. Satisfied	The Officer explained why I was stopped. Somewhat Not Satisfied	The Officer explained why I was stopped. Not Satisfied	The Officer explained why I was stopped. Not Applicable
The Officer/Clerk was courteous.	The Officer/Clerk was courteous. Completely Satisfied	The Officer/Clerk was courteous. Somewhat Satisfied	The Officer/Clerk was courteous. Satisfied	The Officer/Clerk was courteous. Somewhat Not Satisfied	The Officer/Clerk was courteous. Not Satisfied	The Officer/Clerk was courteous. Not Applicable
The Contact was handled in a timely manner.	The Contact was handled in a timely manner. Completely Satisfied	The Contact was handled in a timely manner. Somewhat Satisfied	The Contact was handled in a timely manner. Satisfied	The Contact was handled in a timely manner. Somewhat Not Satisfied	The Contact was handled in a timely manner. Not Satisfied	The Contact was handled in a timely manner. Not Applicable
The Officer/Clerk was knowledgeable	The Officer/Clerk was knowledgeable Completely Satisfied	The Officer/Clerk was knowledgeable Somewhat Satisfied	The Officer/Clerk was knowledgeable Satisfied	The Officer/Clerk was knowledgeable Somewhat Not Satisfied	The Officer/Clerk was knowledgeable Not Satisfied	The Officer/Clerk was knowledgeable Not Applicable
The Officer/Clerk was helpful	The Officer/Clerk was helpful Completely Satisfied	The Officer/Clerk was helpful Somewhat Satisfied	The Officer/Clerk was helpful Satisfied	The Officer/Clerk was helpful Somewhat Not Satisfied	The Officer/Clerk was helpful Not Satisfied	The Officer/Clerk was helpful Not Applicable

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* 5. Please rate your one on one experience with the Niles Police Department

	Strongly Aggree	Agree	Somewhat Agree	Disagree	Strongly Disagree	Not Applicable
Your Initial phone contact was handled promptly and courteously	Your Initial phone contact was handled promptly and courteously Strongly Aggree	Your Initial phone contact was handled promptly and courteously Agree	Your Initial phone contact was handled promptly and courteously Somewhat Agree	Your Initial phone contact was handled promptly and courteously Disagree	Your Initial phone contact was handled promptly and courteously Strongly Disagree	Your Initial phone contact was handled promptly and courteously Not Applicable
The Officer arrived at a reasonable time	The Officer arrived at a reasonable time Strongly Aggree	The Officer arrived at a reasonable time Agree	The Officer arrived at a reasonable time Somewhat Agree	The Officer arrived at a reasonable time Disagree	The Officer arrived at a reasonable time Strongly Disagree	The Officer arrived at a reasonable time Not Applicable
The Officer was courteous and professional	The Officer was courteous and professional Strongly Aggree	The Officer was courteous and professional Agree	The Officer was courteous and professional Somewhat Agree	The Officer was courteous and professional Disagree	The Officer was courteous and professional Strongly Disagree	The Officer was courteous and professional Not Applicable
The Officer showed concern for the situation	The Officer showed concern for the situation Strongly Aggree	The Officer showed concern for the situation Agree	The Officer showed concern for the situation Somewhat Agree	The Officer showed concern for the situation Disagree	The Officer showed concern for the situation Strongly Disagree	The Officer showed concern for the situation Not Applicable
The Officer took the time to explain their actions / offered alternatives	The Officer took the time to explain their actions / offered alternatives Strongly Aggree	The Officer took the time to explain their actions / offered alternatives Agree	The Officer took the time to explain their actions / offered alternatives Somewhat Agree	The Officer took the time to explain their actions / offered alternatives Disagree	The Officer took the time to explain their actions / offered alternatives Strongly Disagree	The Officer took the time to explain their actions / offered alternatives Not Applicable

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