Consortium for Next Gen ATMs Survey Consortium Survey: Testing the Industry Readiness to Embrace Next Gen ATM ArchitectureThe Consortium for Next Generation ATMs has signed off on a blueprint for a new API app model for ATMs. Designed to create an ecosystem in which the mobile phone and other customer owned devices will transact with the ATM, the new architecture and the 10-step plan to implement it will be launched at ATMIA’s main European conference in Madrid in October. In order to test the readiness of the industry to invest in and take concrete steps for bringing about the new architecture, please take a few moments to complete this anonymous survey. Questions marked with an asterisk are required.Individual responses to this survey are anonymous and confidential. The aggregated results will be reported back to the Consortium for discussion, to help us better understand how well the Blueprint aligns to members’ business priorities, and to validate and prioritize next steps that make the Blueprint optimally actionable.Click here to view the Consortium for Next Generation ATMs portal. To view the blueprint for a new API app model for ATMs, click here. Section 1: View of the FutureNext Gen ATM architecture will allow a shift in connectivity for integrating an ATM solution into leading digital banking platforms and for linking the ATM to the customer’s mobile phone. Please look at future possibilities (at least five years from now) when answering the questions in this section of the survey. Question Title * 1. Which do you consider to be a more powerful lever for the long-term future success of ATMs? Innovation visible to consumers, to drive growth of ATM usage Streamlining or re-inventing operational systems to improve ATM economic efficiency and profitability Both are equally important Question Title * 2. Choose the Top 3 Factors, Features and Qualities that, in your opinion, will help drive ATM usage and commercial success in the future (at least five years from now). Improving customer experience at ATMs Pre-staging transactions and other use of Apps / Linking the ATM to the mobile phone Extending the bank’s automation and self-service capacity / Branch transformation Solving the problem of costly upgrades associated with OS migrations Extending value add services at ATMs Providing fast and secure cash withdrawals Better operability and profitability of channel ATM and infrastructure security Question Title * 3. Choose the Top 3 Risks you consider the biggest threat to the long-term future of the ATM. Cyber attacks on ATM systems / banking infrastructure that supports ATMs Physical attacks on ATMs Lack of investment in the channel Fintechs The war on cash Virtual currencies Section 2: Market Adoption Question Title * 4. Is the self-service channel included in your digital transformation strategy and budget? Yes No Unsure Question Title * 5. If you answered NO or UNSURE to the above question, which of the following outcomes would be sufficient by itself to support including self-service channel IT infrastructure investments in your digital transformation budget? Standardised app development Behave like a mobile platform in terms of agility, innovation and user experience Both a standardised app and behave like a mobile platform Both together would not be sufficient Question Title * 6. Do you consider the self-service channel as the most secured digital user platform? Yes No Unsure Question Title * 7. Market adoption theory groups the market into Innovators, Early Adopters, Early Majority, Late Majority and Laggards based on how rapidly an organization responds to technological change. Which category do you think your organisation fits into, in respect to ATMs? Innovator (regularly brings out unique new products, systems, services and technologies) Early Adopter (among the first to invest in, use or try out new technologies, systems and ways of interfacing with the customer) Early Majority (the first sizable segment of a population to adopt an innovative technology. The early majority tends to be roughly 34% of the population, and will adopt a new product after seeing it used successfully by either "innovators" and "early adopters" that they know personally. Source: Investopedia) Late Majority (the last sizable segment of a population to adopt an innovative technology. The late majority accounts for roughly 34% of the population, and will adopt a new product only after seeing that the majority of the population already has. Source: Investopedia) Laggard (Laggards in marketing comprise a group who avoid change and may not be willing to adopt a new product until all traditional alternatives are no longer available. The group is mostly concerned with reliability and low cost and represents about 16% of the consumer population. Source: Study.com) Question Title * 8. At this time, does your organization have an intention to implement the Next Generation Blueprint standards? Yes, we are already planning to do so Yes, we intend to make a plan immediately after the Blueprint is adopted Yes, we intend to make a plan within 1-3 years after the Blueprint is adopted No, we will not decide whether to do so until after the final version of the Blueprint is adopted No, we have no intention to implement the Blueprint until we see most other industry stakeholders doing so Question Title * 9. What aspect of the blueprint standards are you likely to implement first? Value added & banking services Machine learning & big data analysis Monitoring & management We are likely to work on 2 or 3 aspects simultaneously Unsure Question Title * 10. Why do you consider these aspects, as indicated in your answers to Q9, of blueprint standards your highest priority? Section 3: Market & Business Needs Question Title * 11. Which of the following needs resonates with you? Check only your top 3. I need to get more life out of my existing investments I need to easily create new transactions myself I need vendors who are as flexible as I need to be in order to compete I need my hardware to be better-integrated, regardless of its manufacturer or volume or location I need greater automation in my bank branches My customers are demanding a richer, more personalised consumer experience I need deeper leverage of the global internet economy I need an effective transformation plan that is fast, safe and flexible I need a delivery organisation that can respond to market opportunities and threats in weeks not months Question Title * 12. Please rate how well you think the Blueprint, in its present form, provides the best way forward for ATM systems architecture over the next five years and beyond. Not at all Somewhat Completely Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 13. Please explain why you rated the Blueprint as you did and/or provide comments on the Consortium for Next Generation ATMs. Question Title * 14. What benefit of Next-Gen ATM networks most excites you about the (long-term) future? Thank you for completing the survey and for being part of this exciting global future-proofing exercise!If you have any questions about the Consortium for Next Gen ATMs, please contact ATMIA CEO Mike Lee at mike@atmia.com Question Title * 15. At your option, please provide your country and job title. This information will help us validate that the survey responses, in the aggregate, reflect input from all regions and a range of perspectives. The survey is anonymous, and this information will not be connected with your individual responses. Job title Country Done
