Customer Satisfaction Survey - New/Used Equipment Sales

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	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Your purchase experience	Your purchase experience Highly satisfied	Your purchase experience Fairly well satisfied	Your purchase experience Satisfied	Your purchase experience Dissatisfied	Your purchase experience Highly dissatisfied
Your salesperson	Your salesperson Highly satisfied	Your salesperson Fairly well satisfied	Your salesperson Satisfied	Your salesperson Dissatisfied	Your salesperson Highly dissatisfied
Your delivery experience	Your delivery experience Highly satisfied	Your delivery experience Fairly well satisfied	Your delivery experience Satisfied	Your delivery experience Dissatisfied	Your delivery experience Highly dissatisfied
Your equipment	Your equipment Highly satisfied	Your equipment Fairly well satisfied	Your equipment Satisfied	Your equipment Dissatisfied	Your equipment Highly dissatisfied
Timeliness of Invoice	Timeliness of Invoice Highly satisfied	Timeliness of Invoice Fairly well satisfied	Timeliness of Invoice Satisfied	Timeliness of Invoice Dissatisfied	Timeliness of Invoice Highly dissatisfied
Accuracy of Invoice	Accuracy of Invoice Highly satisfied	Accuracy of Invoice Fairly well satisfied	Accuracy of Invoice Satisfied	Accuracy of Invoice Dissatisfied	Accuracy of Invoice Highly dissatisfied

Highly satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Highly dissatisfied

Your purchase experience

Your purchase experience Highly satisfied

Your purchase experience Fairly well satisfied

Your purchase experience Satisfied

Your purchase experience Dissatisfied

Your purchase experience Highly dissatisfied

Your salesperson

Your salesperson Highly satisfied

Your salesperson Fairly well satisfied

Your salesperson Satisfied

Your salesperson Dissatisfied

Your salesperson Highly dissatisfied

Your delivery experience

Your delivery experience Highly satisfied

Your delivery experience Fairly well satisfied

Your delivery experience Satisfied

Your delivery experience Dissatisfied

Your delivery experience Highly dissatisfied

Your equipment

Your equipment Highly satisfied

Your equipment Fairly well satisfied

Your equipment Satisfied

Your equipment Dissatisfied

Your equipment Highly dissatisfied

Timeliness of Invoice

Timeliness of Invoice Highly satisfied

Timeliness of Invoice Fairly well satisfied

Timeliness of Invoice Satisfied

Timeliness of Invoice Dissatisfied

Timeliness of Invoice Highly dissatisfied

Accuracy of Invoice

Accuracy of Invoice Highly satisfied

Accuracy of Invoice Fairly well satisfied

Accuracy of Invoice Satisfied

Accuracy of Invoice Dissatisfied

Accuracy of Invoice Highly dissatisfied

	Very satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Very dissatisfied
Knowledge of products	Knowledge of products Very satisfied	Knowledge of products Fairly well satisfied	Knowledge of products Satisfied	Knowledge of products Dissatisfied	Knowledge of products Very dissatisfied
Providing advice on the best product for the job	Providing advice on the best product for the job Very satisfied	Providing advice on the best product for the job Fairly well satisfied	Providing advice on the best product for the job Satisfied	Providing advice on the best product for the job Dissatisfied	Providing advice on the best product for the job Very dissatisfied
Providing alternatives to buying, such as leasing (if applicable)	Providing alternatives to buying, such as leasing (if applicable) Very satisfied	Providing alternatives to buying, such as leasing (if applicable) Fairly well satisfied	Providing alternatives to buying, such as leasing (if applicable) Satisfied	Providing alternatives to buying, such as leasing (if applicable) Dissatisfied	Providing alternatives to buying, such as leasing (if applicable) Very dissatisfied
Providing accurate cost estimates	Providing accurate cost estimates Very satisfied	Providing accurate cost estimates Fairly well satisfied	Providing accurate cost estimates Satisfied	Providing accurate cost estimates Dissatisfied	Providing accurate cost estimates Very dissatisfied
Concern for your needs	Concern for your needs Very satisfied	Concern for your needs Fairly well satisfied	Concern for your needs Satisfied	Concern for your needs Dissatisfied	Concern for your needs Very dissatisfied
Accessibility when needed	Accessibility when needed Very satisfied	Accessibility when needed Fairly well satisfied	Accessibility when needed Satisfied	Accessibility when needed Dissatisfied	Accessibility when needed Very dissatisfied
Professionalism	Professionalism Very satisfied	Professionalism Fairly well satisfied	Professionalism Satisfied	Professionalism Dissatisfied	Professionalism Very dissatisfied
Ease of Interacting with salesperson	Ease of Interacting with salesperson Very satisfied	Ease of Interacting with salesperson Fairly well satisfied	Ease of Interacting with salesperson Satisfied	Ease of Interacting with salesperson Dissatisfied	Ease of Interacting with salesperson Very dissatisfied

Very satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Very dissatisfied

Knowledge of products

Knowledge of products Very satisfied

Knowledge of products Fairly well satisfied

Knowledge of products Satisfied

Knowledge of products Dissatisfied

Knowledge of products Very dissatisfied

Providing advice on the best product for the job

Providing advice on the best product for the job Very satisfied

Providing advice on the best product for the job Fairly well satisfied

Providing advice on the best product for the job Satisfied

Providing advice on the best product for the job Dissatisfied

Providing advice on the best product for the job Very dissatisfied

Providing alternatives to buying, such as leasing (if applicable)

Providing alternatives to buying, such as leasing (if applicable) Very satisfied

Providing alternatives to buying, such as leasing (if applicable) Fairly well satisfied

Providing alternatives to buying, such as leasing (if applicable) Satisfied

Providing alternatives to buying, such as leasing (if applicable) Dissatisfied

Providing alternatives to buying, such as leasing (if applicable) Very dissatisfied

Providing accurate cost estimates

Providing accurate cost estimates Very satisfied

Providing accurate cost estimates Fairly well satisfied

Providing accurate cost estimates Satisfied

Providing accurate cost estimates Dissatisfied

Providing accurate cost estimates Very dissatisfied

Concern for your needs

Concern for your needs Very satisfied

Concern for your needs Fairly well satisfied

Concern for your needs Satisfied

Concern for your needs Dissatisfied

Concern for your needs Very dissatisfied

Accessibility when needed

Accessibility when needed Very satisfied

Accessibility when needed Fairly well satisfied

Accessibility when needed Satisfied

Accessibility when needed Dissatisfied

Accessibility when needed Very dissatisfied

Professionalism

Professionalism Very satisfied

Professionalism Fairly well satisfied

Professionalism Satisfied

Professionalism Dissatisfied

Professionalism Very dissatisfied

Ease of Interacting with salesperson

Ease of Interacting with salesperson Very satisfied

Ease of Interacting with salesperson Fairly well satisfied

Ease of Interacting with salesperson Satisfied

Ease of Interacting with salesperson Dissatisfied

Ease of Interacting with salesperson Very dissatisfied

	Highly satisfied	Fairly well satisfied	Satisfied	Dissatisfied	Highly dissatisfied
Delivering your equipment when promised	Delivering your equipment when promised Highly satisfied	Delivering your equipment when promised Fairly well satisfied	Delivering your equipment when promised Satisfied	Delivering your equipment when promised Dissatisfied	Delivering your equipment when promised Highly dissatisfied
Delivering your equipment with all features/options ordered	Delivering your equipment with all features/options ordered Highly satisfied	Delivering your equipment with all features/options ordered Fairly well satisfied	Delivering your equipment with all features/options ordered Satisfied	Delivering your equipment with all features/options ordered Dissatisfied	Delivering your equipment with all features/options ordered Highly dissatisfied
Delivering your equipment fully operational and ready to work	Delivering your equipment fully operational and ready to work Highly satisfied	Delivering your equipment fully operational and ready to work Fairly well satisfied	Delivering your equipment fully operational and ready to work Satisfied	Delivering your equipment fully operational and ready to work Dissatisfied	Delivering your equipment fully operational and ready to work Highly dissatisfied
Explaining proper operation	Explaining proper operation Highly satisfied	Explaining proper operation Fairly well satisfied	Explaining proper operation Satisfied	Explaining proper operation Dissatisfied	Explaining proper operation Highly dissatisfied
Explaining required maintenance	Explaining required maintenance Highly satisfied	Explaining required maintenance Fairly well satisfied	Explaining required maintenance Satisfied	Explaining required maintenance Dissatisfied	Explaining required maintenance Highly dissatisfied
Explaining warranty coverage	Explaining warranty coverage Highly satisfied	Explaining warranty coverage Fairly well satisfied	Explaining warranty coverage Satisfied	Explaining warranty coverage Dissatisfied	Explaining warranty coverage Highly dissatisfied

Highly satisfied

Fairly well satisfied

Satisfied

Dissatisfied

Highly dissatisfied

Delivering your equipment when promised

Delivering your equipment when promised Highly satisfied

Delivering your equipment when promised Fairly well satisfied

Delivering your equipment when promised Satisfied

Delivering your equipment when promised Dissatisfied

Delivering your equipment when promised Highly dissatisfied

Delivering your equipment with all features/options ordered

Delivering your equipment with all features/options ordered Highly satisfied

Delivering your equipment with all features/options ordered Fairly well satisfied

Delivering your equipment with all features/options ordered Satisfied

Delivering your equipment with all features/options ordered Dissatisfied

Delivering your equipment with all features/options ordered Highly dissatisfied

Delivering your equipment fully operational and ready to work

Delivering your equipment fully operational and ready to work Highly satisfied

Delivering your equipment fully operational and ready to work Fairly well satisfied

Delivering your equipment fully operational and ready to work Satisfied

Delivering your equipment fully operational and ready to work Dissatisfied

Delivering your equipment fully operational and ready to work Highly dissatisfied

Explaining proper operation

Explaining proper operation Highly satisfied

Explaining proper operation Fairly well satisfied

Explaining proper operation Satisfied

Explaining proper operation Dissatisfied

Explaining proper operation Highly dissatisfied

Explaining required maintenance

Explaining required maintenance Highly satisfied

Explaining required maintenance Fairly well satisfied

Explaining required maintenance Satisfied

Explaining required maintenance Dissatisfied

Explaining required maintenance Highly dissatisfied

Explaining warranty coverage

Explaining warranty coverage Highly satisfied

Explaining warranty coverage Fairly well satisfied

Explaining warranty coverage Satisfied

Explaining warranty coverage Dissatisfied

Explaining warranty coverage Highly dissatisfied

Customer Satisfaction Survey - New/Used Equipment Sales

Thank you for choosing to complete this short survey.

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* 1. What did you purchase?

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* 2. Please rate your overall satisfaction level on the following items:

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* 3. Could you please rate your salesperson on the following?

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* 4. Could you please rate your delivery experience on the following:

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* 5. Did the salesperson contact you to follow-up after delivery?

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* 6. Will you use us in the future?