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Victim Support Europe (VSE) Member Evaluation Survey 2026
Thank you for taking 10–15 minutes to complete this evaluation survey. Your feedback is directly linked to our European operational grant and will shape how the VSE Secretariat optimises its resources to better support your frontline reality.
Respondent Profile
1.
What is your role within your organisation? (Select all that apply)
Director / Executive Director
Service Manager / Helpline Coordinator
Policy Officer / Advocacy Manager
Legal Officer
Project Officer
Administrator
Other
2.
What is your organisation's membership status with VSE?
Full Member
Associate Member
Observer / Non-member partner
Policy Impact & Legislative Advocacy
This section evaluates VSE’s effectiveness in influencing legal frameworks and harmonising standards across the EU.
3.
To what extent has your national context been adequately represented by the VSE Secretariat when developing unified position papers on major EU legislative updates (e.g., the Victims' Rights Directive)?
Completely Represented
Mostly Represented
Neutral / Unsure
Somewhat Disregarded
Completely Disregarded
4.
How well does VSE’s current approach strike the right balance between "speed-to-market" in Brussels and giving national chapters sufficient time to consult?
Excellent balance
Good balance, but occasionally rushed
Poor balance; we frequently do not have enough lead time to respond
Unsure / Not applicable
Can you elaborate?
5.
Which of the following resources from VSE do you need most to successfully lobby your national government, ministries, or parliament to turn European standards into binding law? (Select your top 3)
Comparative legal briefs across EU Member States
National advocacy toolkits customised to local political environments
Direct collaborative events (e.g., VSE staff joining national political panels/briefings)
Statistical data or academic/scientific research briefs on emerging victim issues
Implementation guidance and practical examples of how other Member States have transposed and implemented EU legislation
Model legislative provisions or drafting suggestions for national laws
Economic evidence, cost-benefit analyses and impact assessments demonstrating the value of victim support and victims' rights
Advocacy support materials (key messages, talking points, briefing notes and presentation templates)
Access to good practices and case studies from other victim support organisations
Training on advocacy, public affairs and engagement with policymakers
Data and evidence on implementation gaps, compliance and enforcement of victims' rights
Support on strategic litigation and use of European legal standards to advance victims' rights
Other (please specify)
Technical Support for Digitalisation
This section focuses on technical support provided by VSE.
6.
Please rate your satisfaction with the support VSE provides through the Centre of Excellence
Highly satisfied
Somewhat satisfied
Neutral/ N/A
Somewhat Dissatisfied
Highly Dissatisfied
Explain
7.
Running multi-channel victim support services (phone, online, chat, messaging and other digital channels) is resource-intensive. How can VSE best support your organisation in securing sustainable and long-term funding? (Select up to 3)
Providing training on accessing EU funding programmes and grant opportunities
Supporting the development of project proposals and fundraising strategies
Advocating for dedicated national and regional public funding for victim support services and helplines
Promoting the inclusion of victim support services in the implementation of the revised Victims’ Rights Directive and national victims’ rights strategies
Facilitating partnerships with foundations, philanthropic organisations and private-sector actors
Supporting the development of evidence, data and cost-benefit analyses demonstrating the value of victim support services
Providing guidance on sustainability planning and service development
Raising awareness among policymakers about the importance of long-term funding for victim support services
Supporting the development and sustainability of the 116 006 victims’ helpline
Other (please specify)
Network Effectiveness & Quality Accreditation
This section evaluates VSE’s quality accreditation framework as a mechanism to guarantee a standard of care across Europe.
8.
Has your organisation participated in the VSE quality accreditation process?
Yes, we have completed it
We are currently undergoing the process
No, but we plan to do so in the future
No, and we do not intend to participate
9.
What support or services do you expect from the VSE Secretariat to help your organisation successfully navigate and complete accreditation? (Select all that apply)
Templates, model policies and documentation packages
Training webinars and practical workshops
Regular peer-mentoring groups with members who have completed it
Preparatory remote auditing and self-assessment checklists
On-site physical audits conducted by VSE specialists
The development of localised, language-specific auditing criteria to reduce barriers
None of these.
Other (please specify)
Capacity Building & Knowledge Exchange
This section assesses how well VSE’s central expertise filters down to your frontline staff and volunteers.
10.
How well do you feel VSE’s central training initiatives and materials filter down to your frontline workers and volunteers who speak to victims daily?
Exceptionally well; easily adaptable to frontline staff
Adequately; requires minor modification for local use
Neutral / Unsure
Poorly; remains too conceptual or high-level for frontline reality
Not at all; we do not utilise VSE trainings for frontline staff
Comment
11.
Which emerging issues should VSE prioritise in future curricula on the VSE Hub training [EA|V1] platform? (Choose 3 most relevant)
Data Privacy & Cyber Security for Victim Services
Cybercrime, Online Fraud and Scam Victim Support;
AI-enabled Harms, Deepfakes and Technology-Facilitated Victimisation
Trauma-Informed Practice and Reducing Secondary Victimisation
Individual Needs Assessment, Risk Assessment and Protection Planning
Child Victims and Child-Friendly Justice
Supporting Victims with Multiple and Intersecting Vulnerabilities
Monitoring, Data Collection, Evaluation and Cost-Benefit Analysis
Effective Use of AI and Digital Tools in Victim Support Services
116 006 Helpline Operations, Quality Standards and Referral Systems
Specialised Psychosocial Support for Victims of Violent Crime (e.g., Terrorism, Road Collisions)
Legal training regarding updates to the EU Victims' Rights Directive
Other (please specify)
12.
To bring Brussels policy strategy closer to your frontline reality, what instruments should VSE prioritise?
Peer-to-Peer Exchanges: Staff/volunteers moving between different national member chapters to share local practices.
Secretariat Exchanges: Staff moving between the Brussels HQ and national offices.
Thematic webinars
Regular call between national teams and team in Brussels
National policy and practice roundtables to gather frontline evidence, emerging trends and implementation challenges.
Member-led communities of practice or working groups on specific themes (e.g. cybercrime, child victims, compensation, terrorism, 116006).
Annual advocacy and implementation forum bringing together members and EU policymakers to discuss national challenges and solutions.
A mechanism for integrating themes, evidence and messages from national awareness campaigns into VSE’s EU-level communications, policy advocacy and Brussels-based campaigns.
Other (please specify)
Communications & Digital Authority
This section measures the domestic value of VSE’s high-level media profiling and organic digital reach.
13.
How would you rate the quality of your communication with the VSE secretariat?
1 star
2 stars
3 stars
4 stars
5 stars
Explain
14.
How does VSE’s high-level Brussels media profiling (e.g., political statements, EU press interviews) benefit your organisation domestically?
High benefit; it elevates our credibility with national policymakers
Moderate benefit; it raises awareness but doesn't impact us directly
Minimal to no benefit; domestic audiences do not track Brussels media outlets
Comment.
15.
Where should VSE focus its external communication and co-developed digital campaign efforts to help your organisation? (Select your top 2)
Active social media updates (Facebook, Instagram) detailing campaign templates we can reuse
Co-developing localised digital campaigns to actively raise helpline/chat visibility
Generating high-profile mainstream press pieces across international news outlets
Developing EU-wide awareness campaigns on victims’ rights, access to support and the 116 006 victims’ helpline
Amplifying national campaigns, victim stories and good practices through VSE’s European communication channels
Other (please specify)
Open Feedback
16.
Are there any specific services, tools, or support mechanisms you expect VSE to develop that you do not currently receive?
17.
(Optional) Please share any constructive feedback regarding your day-to-day interactions, communication efficiency, or resource coordination with the VSE Secretariat staff.
Thank you for your valuable input. The anonymised data from this survey will be used to enrich our annual operational evaluation report and optimise our strategic work plan.