HCA provides information about the types and quality of services and supports that are available to you and how you can access and exit the services.
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You feel informed of and understand the range of services and supports that are available to you to meet your individual needs and goals, and you feel supported when making choices about those services.
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HCA has provided you with access to services or has referred you to services that have met your individual needs while supporting you through the process.
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HCA has good governance, management and quality processes in place which includes stakeholder consultation and a formal continuous improvement strategy across all aspects of service delivery.
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The overall quality and delivery of services from HCA is high.
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HCA consistently requests and analyses feedback through collaboration with customers and primary care givers in order to improve services and supports.
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