Customer Service: Proper Email Etiquette Quiz

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* 1. What is your name?

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* 2. What is your role/title?

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* 3. What is your location?

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* 4. What are the things you should analyze regarding the tone of an email.

Emotion

Time Reference

Punctuation

Language/Style

All of the Above

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* 5. Selection of precise words in emails helps the reader to quickly read through and understand the mail

True

False

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* 6. You 'CC' someone in an email only if you want to:

Keep them informed of the situation outlined in the email

Want them to do something about what is mentioned in the email

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* 7. Just like communicating over the phone, email also reflects our personality to the reader.

True

False

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* 8. We should use words in 'color' in our business emails.

True

False

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* 9. If your email explains everything, spelling and grammar is not taken into consideration by the reader.

True

False

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* 10. We should use 'Italics' in font in our business emails to give a pretty image.

True

False

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* 11. Closing an email with our contact details is important and helpful to the reader.

True

False

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* 12. What is the last thing you should do before hitting send on your email?

Conclude

Proof read the mail

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* 13. Greeting a customer in an email is not at all important in a business email

True

False

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* 14. Using short abbreviations & chat expressions such as 'Rgds in place of Regards', 'Pls in place of Please', etc. not only saves time but also ensures the customer is in touch with latest trends and expressions being used in todays business communications.

True

False

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* 15. Emoticons in business emails help the reader to understand our mood

True

False