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Rainbow Water Customer Service Survey
Your feedback is important. Please take the short customer survey and share your most recent experience with our team.
*
1.
Please rate the quality of water delivered by Rainbow Water? (Based on taste, color, and smell.)
(Required.)
Highly Dissatisfied
1 star
Dissatisfied
2 stars
Neither Satisfied nor Dissatisfied
3 stars
Satisfied
4 stars
Highly Satisfied
5 stars
*
2.
How would you rate the courtesy and professionalism of Rainbow Water team members?
(Required.)
Highly Dissatisfied
1 star
Dissatisfied
2 stars
Neither Satisfied or Dissatisfied
3 stars
Satisfied
4 stars
Highly Satisfied
5 stars
*
3.
How satisfied were you with the level of knowledge of the Rainbow Water team member who assisted you?
(Required.)
Highly dissatisfied
1 star
Dissatisfied
2 stars
Neither Satisfied or Dissatisfied
3 stars
Satisfied
4 stars
Highly Satisfied
5 stars
*
4.
Do you feel Rainbow Water cares about your concerns?
(Required.)
Yes
No
*
5.
Rate the speed of service and responsiveness of doing business with Rainbow Water.
(Required.)
Highly Dissatisfied
1 star
Dissatisfied
2 stars
Neither Satisfied or Dissatisfied
3 stars
Satisfied
4 stars
Highly Satisfied
5 stars
*
6.
How do you prefer to receive communication from Rainbow Water? (Please check all that apply)
(Required.)
Billing Insert or Message
Direct Mail or Postcard
Email
Newsletter
Newspaper
Phone Call
Social Media
Text Message
Website
*
7.
In the last 12 months, have you attended a Rainbow Water Board or Committee meeting?
(Required.)
Yes
No
*
8.
Would you be interested in attending a Board or Committee meeting?
(Required.)
Yes, in person at the District.
Yes, virtually attend on Zoom.
Not interested in attending.
No, I can watch on YouTube.
*
9.
Would you be interested in participating in committee meetings, workshops, or events that educate the community about the District's communications, customer service, finance, engineering and operations?
(Required.)
Yes
No
*
10.
Would you be interested in attending a landscape or agriculture workshop?
(Required.)
Yes, attend in person.
Yes, attend online.
Yes, watch when I can on YouTube.
Not interested.
*
11.
What time is best for a future workshop?
(Required.)
Weekday morning, 10 a.m. to noon
Weekday early afternoon, 1 to 3 p.m.
Weekday evening, 5 to 7 p.m.
Weekend morning, 10 a.m. to noon
12.
Thank you for taking the time to complete the survey. Rainbow Water values your feedback. Please share comments, compliments, or concerns.
