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Customer Feedback
1.
Overall, how would you rate your experience with TRUE Transit?
Excellent
Very good
Good
Fair
Poor
2.
What did you like about your experience with TRUE Transit?
3.
What suggestions do you have to help improve TRUE Transit?
4.
How friendly was the dispatcher you spoke with?
Extremely friendly
Very friendly
Somewhat friendly
Not so friendly
Not at all friendly
Not applicable
5.
How friendly was the driver?
Extremely friendly
Very friendly
Somewhat friendly
Not so friendly
Not at all friendly
If you remember your driver's name, please provide or tell us day and location of the ride.
6.
Prior to your ride, how much of the information that you needed did you get?
All of the information
Most of the information
Some of the information
A little of the information
None of the information
7.
Please tell us about the financial value of your ride.
Excellent Price
Good Price
Cost was too high
8.
On a scale of 0 to 10,
How likely is it that you would recommend TRUE Transit to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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3
4
5
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10
9.
How did you hear about TRUE Transit?
From a friend, family member, co-worker, etc.
Ad online
Ad on TV
Ad on radio
Ad in paper or magazine
Other (please specify)
10.
Do you have any other comments, questions, or concerns?
11.
Please provide your contact information if you'de like us to follow up with you on any of your concerns.
Name
Company
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Email Address
Phone Number
Thank you for providing your feedback. It's greatly appreciated.
Current Progress,
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