Rudy's Executive Transportation Customer Satisfaction Survey
1.
How likely is it that you would recommend Rudy's to a colleague, family member or friend?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
2.
Please Rate Your Experience with our Reservations Department/Customer Service over the phone
Excellent
Very Good
Neutral
Fair
Poor
3.
While speaking with a reservationist, were you placed on hold at any point in the call?
Yes
No
4.
If placed on hold, how long did you wait?
Under 1 min.
Under 5 min.
Over 5 min.
I was not placed on hold
I hung up
5.
How helpful were the staff that assisted you in making your reservation?
Excellent
Very Good
Neutral
Fair
Poor
6.
Would you recommend the receptionist that assisted you?
Yes
No
7.
Were your transportation needs met during your initial call into reservations?
Yes
No
8.
Please rate your overall experience with your Chauffeur
Excellent
Very Good
Neutral
Fair
Poor
9.
Was your chauffeur on time for your pick up
Yes
No
10.
Was the chauffeur’s appearance neat and professional?
Yes
No
11.
Did the chauffeur open the door for you?
Yes
No
12.
Did the chauffeur assist you with your luggage?
Yes
No
13.
Was the amount of conversation from your chauffeur appropriate?
Yes
No
14.
Did you feel comfortable and safe with your chauffeurs driving?
Yes
No
15.
Did our vehicle meet your standards (Cleanliness, Appearance)?
Yes
No
16.
What was your overall level of satisfaction pertaining to the vehicle itself?
Excellent
Very Good
Neutral
Fair
Poor
17.
How would you rate your overall experience with Rudy’s?
Excellent
Very Good
Neutral
Fair
Poor
18.
Do you have any additional comments or concerns you’d like to address?
19.
How did you hear about Rudy’s?
Google/Search
Social Media (Facebook/Instagram/LinkedIn)
Referral from a Rudy's Client
Colleague
Streaming Service/Television
WSJ/Barron's
Other
Current Progress,
0 of 19 answered