You are being asked to participate in this survey because you are a past, current or potential Fort Worth BCycle user. If you choose to continue, you will be asked about your use of the Fort Worth BCycle system. The survey takes approximately 7 to 10 minutes to complete.

At the end of the survey, you will have the option to enter a drawing for one of 10 gift cards or experiences to Fort Worth area businesses. 

This survey is designed to solicit feedback regarding:

• Who uses the Fort Worth BCycle system  
• How they use the Fort Worth BCycle system 
• Fort Worth BCycle general operations 

No sensitive information will be collected. By completing this survey, you are agreeing to participate. Please call 817.348.0043 with questions.

LOCATION

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* 1. Where Do You Live?

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* 2. If not Fort Worth, in what city and state/country do you live? Put N/A if you live in Fort Worth.

DEMOGRAPHIC CHARACTERISTICS 

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* 3. In what year were you born? (Example: 1980)

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* 4. What is your gender?

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* 5. What is your race?

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* 6. What is the highest education you have completed?

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* 7. Do you own or have access to a smartphone with Internet access (iPhone, Android, etc.)?

EMPLOYMENT 

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* 8. Which categories best describe you? (Select all that apply)

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* 9. Where do you work? 

SYSTEM USE 

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* 10. I learned about Fort Worth BCycle through:

Please take a moment to review the station decal below:

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Image

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* 11. What do you think about the 24-HR Access cost?

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* 12. 24-HR Access includes unlimited one-hour trips. What do you think is the most reasonable price for 24-HR Access to the system?

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* 13. After reviewing the above decal, do you have any further suggestions, questions or concerns related to Fort Worth BCycle pricing?

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* 14. Which best describes your use of Fort Worth BCycle?

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* 15. Which best describes your 24-HR Pass use of Fort Worth BCycle? (Select all that apply).

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* 16. I consider my Fort Worth BCycle membership:

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* 17. Thinking about your most recent trip with Fort Worth BCycle, what was the main reason you made the trip?

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* 18. Were you in Fort Worth for: 

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* 19. Thinking about your most recent trip with Fort Worth BCycle, if you had not made the trip on a BCycle, how would you have reached your destination?

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* 20. Thinking about your most recent trip with Fort Worth BCycle, did you ride on a bus, train or other public transportation within 15 minutes before or after your trip?

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* 21. How important are the following to you? Rate each individually from not important at all to very important.

  not important at all  not important  neutral  important very important 
Cost
Usage fee costs 
Station locations 
App 
Website 
Social media
Member discounts 
SYSTEM DIFFICULTIES 
Examples of a system error include unresponsive stations or docks, a bike that was not logged as being returned even though it was, or a problem with an annual membership card. Please do not count mechanical difficulties with a bike or a flat tire as a system error.

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* 22. In the past year, how often have you experienced a system error?

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* 23. In the last year, how often have you experienced Fort Worth BCycle stations that are either completely full or completely empty?

MECHANICAL DIFFICULTIES

Examples of mechanical difficulties with a bike include a flat tire, a broken chain, problems with brakes or shifting, etc.

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* 24. In the last year, how often have you experienced a mechanical difficulty with a Fort Worth BCycle bike?

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* 25. What did you do when you encountered a bike mechanical error? Check all that apply.

CUSTOMER SERVICE 

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* 26. Have you ever called/emailed Fort Worth BCycle customer service?

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* 27. If yes, please rate your experience from very negative to very positive.

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* 28. Do you have any further suggestions, questions or concerns related to Fort Worth BCycle customer service?

SINCE USING FORT WORTH BCYCLE...

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* 29. Have other people tried Fort Worth BCycle because of you?

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* 30. What was the main reason you first tried Fort Worth BCycle?

TRANSPORTATION HABITS & USE

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* 31. How do you most often get to work or school?

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* 32. How many working motor vehicles are there in your household? (For example, cars, trucks, or motorcycles.)

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* 33. Are transportation costs a large part of your monthly budget?

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* 34. When was the last time you used public transit (bus, train, etc) in the DFW area? 

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* 35. Have you ever used Fort Worth BCycle to go to or from the bus and/or train?

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* 36. Does access to Fort Worth BCycle and public transportation allow you to leave your car at home?

RIDE HAILING 

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* 37. When was the most recent time you used a ride-hailing app, such as Lyft or Uber? Was it in the:

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* 38. Have you ever replaced a Fort Worth BCycle trip with a ride-hailing trip, such as Lyft or Uber?

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* 39. If yes, why did you replace a Fort Worth BCycle trip with a ride-hailing trip?

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* 40. How do you feel ride-hailing services compare to Fort Worth BCycle from a price perspective?

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* 41. For which reasons do you use ride-hailing apps? Select all that apply.

OTHER MOBILITY OPTIONS 

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* 42. Have you used other mobility options such as electric scooters or e-bikes in the DFW area?

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* 43. If yes, please indicate which mobility option you have used.

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* 44. How do you feel other mobility services, such as electric scooters and e-bikes, compare to Fort Worth BCycle from a price perspective?

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* 45. In the future what would you like to see in Fort Worth?

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* 46. If Fort Worth BCycle were to add e-assist bikes to its fleet, would you be:

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* 47. If the City of Fort Worth decides to permit e-scooter services, are you likely to:

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* 48. Is there anything else you would like to share about the Fort Worth BCycle system, e-bikes, e-scooters, dockless bikeshare or the public transportation system in Fort Worth?

CONTACT INFO

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* 49. If you would like to be entered into the drawing for gift cards and experiences, please provide the following:

 

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