Northfield Township Area Library Survey

Please take a moment to answer this anonymous survey about the Northfield Township Area Library.

Question Title

* 1. Do you have a Northfield Township Area Library card?

Yes

Question Title

* 2. On average, how often do you visit the Northfield Township Area Library?

Daily

Weekly

Monthly

Less than once a month

Never

Question Title

* 3. How would you rate each of the following library services?

	Excellent	Good	Fair	Poor	N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service N/A
Collections (books, DVDs, music, newspapers, etc.)	Collections (books, DVDs, music, newspapers, etc.) Excellent	Collections (books, DVDs, music, newspapers, etc.) Good	Collections (books, DVDs, music, newspapers, etc.) Fair	Collections (books, DVDs, music, newspapers, etc.) Poor	Collections (books, DVDs, music, newspapers, etc.) N/A
Programs (classes, story times, etc.)	Programs (classes, story times, etc.) Excellent	Programs (classes, story times, etc.) Good	Programs (classes, story times, etc.) Fair	Programs (classes, story times, etc.) Poor	Programs (classes, story times, etc.) N/A
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Excellent	Online services (website, catalog, research databases, etc.) Good	Online services (website, catalog, research databases, etc.) Fair	Online services (website, catalog, research databases, etc.) Poor	Online services (website, catalog, research databases, etc.) N/A
MeLCat (interlibrary loan)	MeLCat (interlibrary loan) Excellent	MeLCat (interlibrary loan) Good	MeLCat (interlibrary loan) Fair	MeLCat (interlibrary loan) Poor	MeLCat (interlibrary loan) N/A
Library policies	Library policies Excellent	Library policies Good	Library policies Fair	Library policies Poor	Library policies N/A
Computers and printers	Computers and printers Excellent	Computers and printers Good	Computers and printers Fair	Computers and printers Poor	Computers and printers N/A
Internet access	Internet access Excellent	Internet access Good	Internet access Fair	Internet access Poor	Internet access N/A
Building	Building Excellent	Building Good	Building Fair	Building Poor	Building N/A
Hours of operation	Hours of operation Excellent	Hours of operation Good	Hours of operation Fair	Hours of operation Poor	Hours of operation N/A
Overall, how would you rate the library?	Overall, how would you rate the library? Excellent	Overall, how would you rate the library? Good	Overall, how would you rate the library? Fair	Overall, how would you rate the library? Poor	Overall, how would you rate the library? N/A

Question Title

* 4. How important is each of the following library services to you?

	Very Important	Important	Somewhat Important	Not Important	N/A
Borrowing materials (books, DVDs, music, etc.)	Borrowing materials (books, DVDs, music, etc.) Very Important	Borrowing materials (books, DVDs, music, etc.) Important	Borrowing materials (books, DVDs, music, etc.) Somewhat Important	Borrowing materials (books, DVDs, music, etc.) Not Important	Borrowing materials (books, DVDs, music, etc.) N/A
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very Important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat Important	Reference (research assistance from librarians) Not Important	Reference (research assistance from librarians) N/A
Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.)	Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.) Very Important	Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.) Important	Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.) Somewhat Important	Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.) Not Important	Programs (Preschool Story-time, Summer Reading Club, Adult Book Clubs and etc.) N/A
Computers, scanners and printers	Computers, scanners and printers Very Important	Computers, scanners and printers Important	Computers, scanners and printers Somewhat Important	Computers, scanners and printers Not Important	Computers, scanners and printers N/A
Help using computers, printers, etc.	Help using computers, printers, etc. Very Important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important	Help using computers, printers, etc. N/A
Multi-purpose room	Multi-purpose room Very Important	Multi-purpose room Important	Multi-purpose room Somewhat Important	Multi-purpose room Not Important	Multi-purpose room N/A
Free magazine rack	Free magazine rack Very Important	Free magazine rack Important	Free magazine rack Somewhat Important	Free magazine rack Not Important	Free magazine rack N/A
Internet access	Internet access Very Important	Internet access Important	Internet access Somewhat Important	Internet access Not Important	Internet access N/A
MeLCat (Michigan inter-library loan)	MeLCat (Michigan inter-library loan) Very Important	MeLCat (Michigan inter-library loan) Important	MeLCat (Michigan inter-library loan) Somewhat Important	MeLCat (Michigan inter-library loan) Not Important	MeLCat (Michigan inter-library loan) N/A
Online services (website, catalog, research databases, Overdrive, etc.)	Online services (website, catalog, research databases, Overdrive, etc.) Very Important	Online services (website, catalog, research databases, Overdrive, etc.) Important	Online services (website, catalog, research databases, Overdrive, etc.) Somewhat Important	Online services (website, catalog, research databases, Overdrive, etc.) Not Important	Online services (website, catalog, research databases, Overdrive, etc.) N/A
Photocopier and Fax	Photocopier and Fax Very Important	Photocopier and Fax Important	Photocopier and Fax Somewhat Important	Photocopier and Fax Not Important	Photocopier and Fax N/A
Newspapers and magazines	Newspapers and magazines Very Important	Newspapers and magazines Important	Newspapers and magazines Somewhat Important	Newspapers and magazines Not Important	Newspapers and magazines N/A
Children’s play area	Children’s play area Very Important	Children’s play area Important	Children’s play area Somewhat Important	Children’s play area Not Important	Children’s play area N/A
Genealogy and local history room	Genealogy and local history room Very Important	Genealogy and local history room Important	Genealogy and local history room Somewhat Important	Genealogy and local history room Not Important	Genealogy and local history room N/A
Overall, how important is the library to you and your family?	Overall, how important is the library to you and your family? Very Important	Overall, how important is the library to you and your family? Important	Overall, how important is the library to you and your family? Somewhat Important	Overall, how important is the library to you and your family? Not Important	Overall, how important is the library to you and your family? N/A

Question Title

* 5. How would you rate the Library on its collections?

	Excellent	Good	Fair	Poor	N/A
Adult Fiction	Adult Fiction Excellent	Adult Fiction Good	Adult Fiction Fair	Adult Fiction Poor	Adult Fiction N/A
YA Fiction	YA Fiction Excellent	YA Fiction Good	YA Fiction Fair	YA Fiction Poor	YA Fiction N/A
JUV Fiction	JUV Fiction Excellent	JUV Fiction Good	JUV Fiction Fair	JUV Fiction Poor	JUV Fiction N/A
Children's Pictures Books	Children's Pictures Books Excellent	Children's Pictures Books Good	Children's Pictures Books Fair	Children's Pictures Books Poor	Children's Pictures Books N/A
Board Books	Board Books Excellent	Board Books Good	Board Books Fair	Board Books Poor	Board Books N/A
Easy Readers	Easy Readers Excellent	Easy Readers Good	Easy Readers Fair	Easy Readers Poor	Easy Readers N/A
YA/JUV Non-Fiction	YA/JUV Non-Fiction Excellent	YA/JUV Non-Fiction Good	YA/JUV Non-Fiction Fair	YA/JUV Non-Fiction Poor	YA/JUV Non-Fiction N/A
Adult Non-Fiction	Adult Non-Fiction Excellent	Adult Non-Fiction Good	Adult Non-Fiction Fair	Adult Non-Fiction Poor	Adult Non-Fiction N/A
Music for Adults	Music for Adults Excellent	Music for Adults Good	Music for Adults Fair	Music for Adults Poor	Music for Adults N/A
Children's Music	Children's Music Excellent	Children's Music Good	Children's Music Fair	Children's Music Poor	Children's Music N/A
Adult Audio	Adult Audio Excellent	Adult Audio Good	Adult Audio Fair	Adult Audio Poor	Adult Audio N/A
YA/JUV Audio Books	YA/JUV Audio Books Excellent	YA/JUV Audio Books Good	YA/JUV Audio Books Fair	YA/JUV Audio Books Poor	YA/JUV Audio Books N/A
DVDs for Adults	DVDs for Adults Excellent	DVDs for Adults Good	DVDs for Adults Fair	DVDs for Adults Poor	DVDs for Adults N/A
Children's DVDs	Children's DVDs Excellent	Children's DVDs Good	Children's DVDs Fair	Children's DVDs Poor	Children's DVDs N/A
YA/JUV Biographies	YA/JUV Biographies Excellent	YA/JUV Biographies Good	YA/JUV Biographies Fair	YA/JUV Biographies Poor	YA/JUV Biographies N/A
Adult Biographies	Adult Biographies Excellent	Adult Biographies Good	Adult Biographies Fair	Adult Biographies Poor	Adult Biographies N/A
Local History	Local History Excellent	Local History Good	Local History Fair	Local History Poor	Local History N/A

Question Title

* 6. How would you rate Northfield Township Area Library's online resources?

	Excellent	Good	Fair	Poor	N/A
MeLCat	MeLCat Excellent	MeLCat Good	MeLCat Fair	MeLCat Poor	MeLCat N/A
Genealogy	Genealogy Excellent	Genealogy Good	Genealogy Fair	Genealogy Poor	Genealogy N/A
M.A.P. (Michigan Activity Pass)	M.A.P. (Michigan Activity Pass) Excellent	M.A.P. (Michigan Activity Pass) Good	M.A.P. (Michigan Activity Pass) Fair	M.A.P. (Michigan Activity Pass) Poor	M.A.P. (Michigan Activity Pass) N/A
Ancestry	Ancestry Excellent	Ancestry Good	Ancestry Fair	Ancestry Poor	Ancestry N/A
Tumble Books	Tumble Books Excellent	Tumble Books Good	Tumble Books Fair	Tumble Books Poor	Tumble Books N/A
Our Online Catalog	Our Online Catalog Excellent	Our Online Catalog Good	Our Online Catalog Fair	Our Online Catalog Poor	Our Online Catalog N/A
Requesting Material Online	Requesting Material Online Excellent	Requesting Material Online Good	Requesting Material Online Fair	Requesting Material Online Poor	Requesting Material Online N/A

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* 7. How would you rate the library building facilities?

	Excellent	Good	Fair	Poor	N/A
Cleanliness inside & outside the building	Cleanliness inside & outside the building Excellent	Cleanliness inside & outside the building Good	Cleanliness inside & outside the building Fair	Cleanliness inside & outside the building Poor	Cleanliness inside & outside the building N/A
Comfortable atmosphere	Comfortable atmosphere Excellent	Comfortable atmosphere Good	Comfortable atmosphere Fair	Comfortable atmosphere Poor	Comfortable atmosphere N/A
Accessibility	Accessibility Excellent	Accessibility Good	Accessibility Fair	Accessibility Poor	Accessibility N/A
Multi-Purpose Room	Multi-Purpose Room Excellent	Multi-Purpose Room Good	Multi-Purpose Room Fair	Multi-Purpose Room Poor	Multi-Purpose Room N/A
Signs and displays (The T.V. monitor and community bulletin board)	Signs and displays (The T.V. monitor and community bulletin board) Excellent	Signs and displays (The T.V. monitor and community bulletin board) Good	Signs and displays (The T.V. monitor and community bulletin board) Fair	Signs and displays (The T.V. monitor and community bulletin board) Poor	Signs and displays (The T.V. monitor and community bulletin board) N/A
Parking lot	Parking lot Excellent	Parking lot Good	Parking lot Fair	Parking lot Poor	Parking lot N/A
Bathrooms	Bathrooms Excellent	Bathrooms Good	Bathrooms Fair	Bathrooms Poor	Bathrooms N/A
Kitchenette area in multi-purpose room	Kitchenette area in multi-purpose room Excellent	Kitchenette area in multi-purpose room Good	Kitchenette area in multi-purpose room Fair	Kitchenette area in multi-purpose room Poor	Kitchenette area in multi-purpose room N/A
Front porch area	Front porch area Excellent	Front porch area Good	Front porch area Fair	Front porch area Poor	Front porch area N/A

Question Title

* 8. How has your experience been with the following library services?

	Excellent	Good	Fair	Poor	N/A
Library's website	Library's website Excellent	Library's website Good	Library's website Fair	Library's website Poor	Library's website N/A
Accessing your account online	Accessing your account online Excellent	Accessing your account online Good	Accessing your account online Fair	Accessing your account online Poor	Accessing your account online N/A
Reserving materials	Reserving materials Excellent	Reserving materials Good	Reserving materials Fair	Reserving materials Poor	Reserving materials N/A
Placing MeLCat request	Placing MeLCat request Excellent	Placing MeLCat request Good	Placing MeLCat request Fair	Placing MeLCat request Poor	Placing MeLCat request N/A
Contacting the Library	Contacting the Library Excellent	Contacting the Library Good	Contacting the Library Fair	Contacting the Library Poor	Contacting the Library N/A
Staff availability	Staff availability Excellent	Staff availability Good	Staff availability Fair	Staff availability Poor	Staff availability N/A
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service Poor	Customer service N/A

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* 9. How would you rate the performance of the library staff?

	Excellent	Good	Fair	Poor	N/A
Their attitude	Their attitude Excellent	Their attitude Good	Their attitude Fair	Their attitude Poor	Their attitude N/A
Their knowledge of the services	Their knowledge of the services Excellent	Their knowledge of the services Good	Their knowledge of the services Fair	Their knowledge of the services Poor	Their knowledge of the services N/A
Their communication skills	Their communication skills Excellent	Their communication skills Good	Their communication skills Fair	Their communication skills Poor	Their communication skills N/A
Their efficiency with the Library's programs and services	Their efficiency with the Library's programs and services Excellent	Their efficiency with the Library's programs and services Good	Their efficiency with the Library's programs and services Fair	Their efficiency with the Library's programs and services Poor	Their efficiency with the Library's programs and services N/A
Their availability	Their availability Excellent	Their availability Good	Their availability Fair	Their availability Poor	Their availability N/A

Question Title

* 10. How do you typically find out about library programs? Check all the apply

Library website

Social media (Facebook)

Newspaper

Library email newsletter

Wowbrary newsletter

Signs or flyers in the Library

Library staff

Word of mouth

I don't attend library programs

Other (please specify)

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* 11. What materials and services have you used in the last 6 months? Check all that apply

Library computers

Library's Wi-Fi with your own personal computer

DVDs

CDs

Audio books (CD, MP3, etc.)

Overdrive (online resource)

Tumble Books (online resource)

Preschool Story Time

Adult books (bio, fiction, non-fiction, etc.)

Children's books (Bio, easy readers, picture books, juv, YA, etc.)

Puppets

MEL

Adult programs (book club, walk n' talk, paranormal encounters, etc.)

Children's programs (Summer Reading Club, Fall FunFest, etc.)

Free magazine exchange

Other (please specify)

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* 12. Do you find what you are looking for when you visit the Northfield Township Area Library?

Yes

Sometimes

Please explain if your answer was "no" or "sometimes"

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* 13. If you DO NOT use the Northfield Township Area Library regularly, why not? Check all that apply.

I don't need to use the Library

It's too far of a location for me

I have no transportation

I don't have a library card

I use a different library

The hours of operation do not work with my schedule

I buy my own books and/or magazines

I don't know what the Library has to offer me

Other (please specify)

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* 14. What hours would you like the Library to be open on Fridays?

10 A.M. - 5 P.M.

11 A.M. - 6 P.M.

12 P.M. - 7 P.M.

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* 15. What hours would you like the Library to be open on Saturdays?

10 A.M. - 2 P.M.

11 A.M. - 3 P.M.

12 P.M. - 4 P.M.

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* 16. Please tell us about yourself so that we may serve you better. Please check one answer for each of the following.

How old are you?

12 or under

13 - 18

19 -24

25 - 44

45 - 64

65 or older

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* 17. Are there any children under the age of 18 living in your household?

Yes

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* 18. Are you are resident of Northfield Township ?

Yes

If no, what city or township do you live in?

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* 1. Do you have a Northfield Township Area Library card?

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* 2. On average, how often do you visit the Northfield Township Area Library?

Question Title

* 3. How would you rate each of the following library services?

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* 4. How important is each of the following library services to you?

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* 5. How would you rate the Library on its collections?

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* 6. How would you rate Northfield Township Area Library's online resources?

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* 7. How would you rate the library building facilities?

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* 8. How has your experience been with the following library services?

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* 9. How would you rate the performance of the library staff?

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* 10. How do you typically find out about library programs? Check all the apply

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* 11. What materials and services have you used in the last 6 months? Check all that apply

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* 12. Do you find what you are looking for when you visit the Northfield Township Area Library?

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* 13. If you DO NOT use the Northfield Township Area Library regularly, why not? Check all that apply.

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* 14. What hours would you like the Library to be open on Fridays?

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* 15. What hours would you like the Library to be open on Saturdays?

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* 16. Please tell us about yourself so that we may serve you better. Please check one answer for each of the following.How old are you?

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* 17. Are there any children under the age of 18 living in your household?

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* 18. Are you are resident of Northfield Township ?

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* 19. We value your opinions. Please answer the follow questions:How does the library benefit you or the community?

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* 20. What kind of adult programs would you like to see at the Northfield Township Area Library?

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* 21. What kind of children's programs would you like to see at the Northfield Township Area Library?

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* 22. How can the Library serve you better?

* 16. Please tell us about yourself so that we may serve you better. Please check one answer for each of the following.

How old are you?

* 19. We value your opinions. Please answer the follow questions:
How does the library benefit you or the community?