Goodwill Customer Survey We value your opinion! Question Title Your age range. Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title Your gender. Male Female Other Question Title In the past 6 months, which of the following stores have you shopped at? Alliance Carrollton Willowick Chardon Jackson Township (Foxboro Plaza) Garfield Heights Lee and Harvard (Cleveland) Massillon Mayfield Heights Middleburg Heights North Olmsted New Philadelphia North Canton Painesville Route 62 (Canton) Strongsville Snow Road (Brookpark) Weirton Wintersville West Tuscarawas (Perry Township) Canton Outlet Cleveland Outlet University Heights Westlake Bookstore North Canton Bookstore Tanglewood Square Computer Store (Bainbridge Township) Question Title Which store did you most recently shop at? Alliance Canal Fulton Carrollton Eastlake Chardon Jackson Township (Foxboro Plaza) Garfield Hartville Lee and Harvard (Cleveland) Massillon Mayfield Middleburg North Olmsted New Philadelphia North Canton Painesville Route 62 (Canton) Strongsville Snow Road (Brookpark) Weirton Wintersville West Tuscarawas (Canton) Outlet (Canton) Question Title The staff was helpful in the store that I most recently visited. Disagree Neutral Agree Clear i We adjusted the number you entered based on the slider’s scale. Question Title How would you rate the cleanliness of the store you most recently visited? Poor Satisfactory Excellent Clear i We adjusted the number you entered based on the slider’s scale. Question Title How would you rate the organization of the clothing in the store you most recently visited? Poor Satisfactory Excellent Clear i We adjusted the number you entered based on the slider’s scale. Question Title How would you rate the organization of the household items in the store you most recently visited? Poor Satisfactory Excellent Clear i We adjusted the number you entered based on the slider’s scale. Question Title How likely are you to recommend Goodwill to a friend? Highly unlikely Maybe Highly likely Clear i We adjusted the number you entered based on the slider’s scale. Question Title Please indicate the importance of the following items to your shopping experience at Goodwill (1 being not important at all, 5 being the most important). 1 (not important at all) 2 3 4 5 (the most important) Quality of merchandise Quality of merchandise 1 (not important at all) Quality of merchandise 2 Quality of merchandise 3 Quality of merchandise 4 Quality of merchandise 5 (the most important) Customer service Customer service 1 (not important at all) Customer service 2 Customer service 3 Customer service 4 Customer service 5 (the most important) Availability of brand name clothing Availability of brand name clothing 1 (not important at all) Availability of brand name clothing 2 Availability of brand name clothing 3 Availability of brand name clothing 4 Availability of brand name clothing 5 (the most important) Price Price 1 (not important at all) Price 2 Price 3 Price 4 Price 5 (the most important) Organization of merchandise Organization of merchandise 1 (not important at all) Organization of merchandise 2 Organization of merchandise 3 Organization of merchandise 4 Organization of merchandise 5 (the most important) Question Title Was there anything you were looking for but did not find? Yes No If yes, what were you looking for? Question Title Overall, I was satisfied with my most recent shopping visit to Goodwill. Disagree Neutral Agree Clear i We adjusted the number you entered based on the slider’s scale. Question Title What can we do better? Done
