* 1. Are you an existing client of the firm?

* 2. How did you hear about us?

* 3. On how many occasions have you used our services?

* 4. How would you rate the firm/your solicitor at understanding addressing and resolving the issues?

* 5. Would you recommend our services to others?

* 6. How would you mark the overall service provided by the following?

  Excellent Good Fair Poor
Persons dealing with your matter
Our reception staff
Serenity Law as a whole

* 7. If asked, would you be prepared to provide a reference for Serenity Law?

If yes, please provide your name and testimony below

* 8. Please use the space provided below to provide any final comments that
you may have to help us improve our services to you.

* 9. Thank you for completing this questionnaire. Your responses are completely
confidential. However, if you would like us to contact you to discuss any of the
issues raised, please provide your e-mail details below

* 10. Please indicate if you require information on any of the following services: