Northwest River Park Campground Satisfaction Survey

https://www.surveymonkey.com/r/NWRPcamp0701022

This survey is designed to evaluate your satisfaction with the facilities and programs offered within the Chesapeake Parks, Recreation and Tourism department. As part of our ongoing efforts to continually improve, we ask you to provide feedback to assist the department in assessing existing facilities, services and programs. It is our sincere goal to provide services and programs that are worthwhile and enhance quality of life for the citizens and guests of Chesapeake. Please take a few moments to share your experience with us.

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* 1. About how often do you camp at the Northwest River Park Campground per year?

Less than 3 times

3-6 times

More than 6 times

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* 2. Based on your last visit within the past year, please rate your satisfaction with the following:

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations
Cleanliness of restroom and shower facilities	Cleanliness of restroom and shower facilities Exceeded Expectations	Cleanliness of restroom and shower facilities Met Expectations	Cleanliness of restroom and shower facilities Did Not Meet Expectations
Personal Safety	Personal Safety Exceeded Expectations	Personal Safety Met Expectations	Personal Safety Did Not Meet Expectations
Safety of grounds, facilities and amenities	Safety of grounds, facilities and amenities Exceeded Expectations	Safety of grounds, facilities and amenities Met Expectations	Safety of grounds, facilities and amenities Did Not Meet Expectations
Reservation experience with Reserve America	Reservation experience with Reserve America Exceeded Expectations	Reservation experience with Reserve America Met Expectations	Reservation experience with Reserve America Did Not Meet Expectations
Reservation experience with staff at Northwest River Park	Reservation experience with staff at Northwest River Park Exceeded Expectations	Reservation experience with staff at Northwest River Park Met Expectations	Reservation experience with staff at Northwest River Park Did Not Meet Expectations
Check-in process at Northwest River Park	Check-in process at Northwest River Park Exceeded Expectations	Check-in process at Northwest River Park Met Expectations	Check-in process at Northwest River Park Did Not Meet Expectations
Number and type of amenities at Northwest River Park	Number and type of amenities at Northwest River Park Exceeded Expectations	Number and type of amenities at Northwest River Park Met Expectations	Number and type of amenities at Northwest River Park Did Not Meet Expectations
Overall condition and appeal of the park and facilities	Overall condition and appeal of the park and facilities Exceeded Expectations	Overall condition and appeal of the park and facilities Met Expectations	Overall condition and appeal of the park and facilities Did Not Meet Expectations

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* 3. How would you rate the amenities at Northwest River Park?

	Exceeded Expectations	Met Expectations	Did Not Meet Expectations
Rental Boats	Rental Boats Exceeded Expectations	Rental Boats Met Expectations	Rental Boats Did Not Meet Expectations
Trails	Trails Exceeded Expectations	Trails Met Expectations	Trails Did Not Meet Expectations
Rental Bikes	Rental Bikes Exceeded Expectations	Rental Bikes Met Expectations	Rental Bikes Did Not Meet Expectations
Play Areas	Play Areas Exceeded Expectations	Play Areas Met Expectations	Play Areas Did Not Meet Expectations
Mini Golf	Mini Golf Exceeded Expectations	Mini Golf Met Expectations	Mini Golf Did Not Meet Expectations
Disc Golf	Disc Golf Exceeded Expectations	Disc Golf Met Expectations	Disc Golf Did Not Meet Expectations

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* 4. How would you rate the staff at Northwest River Park?

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

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* 5. How likely are you to:

	Likely	Not Likely
Return to Northwest River Park to camp?	Return to Northwest River Park to camp? Likely	Return to Northwest River Park to camp? Not Likely
Recommend Northwest River Park to someone else?	Recommend Northwest River Park to someone else? Likely	Recommend Northwest River Park to someone else? Not Likely

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* 6. Overall, how would you rate your camping experience?

Exceeded Expectations

Met Expectations

Did Not Meet Expectations

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* 7. How did you hear about the Northwest River Park campground? (Choose all that apply.)

Chesapeake Alert

Community or Senior Center

Department Reports

E-Newsletter

Park Kiosk

Peachjar Flyer from Chesapeake Public Schools

Peake Discovery Guide

Previous Participation or Attendance

Printed Flyer or Brochure

Social Media (e.g. Facebook, Instagram, etc.)

Visitor Center

WCTV Chesapeake Television

Website - City of Chesapeake

Website - Chesapeake Parks, Recreation and Tourism

Website - VisitChesapeake

Website - Google or ReserveAmerica

Word of Mouth

Other (please specify)

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* 1. About how often do you camp at the Northwest River Park Campground per year?

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* 2. Based on your last visit within the past year, please rate your satisfaction with the following:

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* 3. How would you rate the amenities at Northwest River Park?

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* 4. How would you rate the staff at Northwest River Park?

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* 5. How likely are you to:

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* 6. Overall, how would you rate your camping experience?

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* 7. How did you hear about the Northwest River Park campground? (Choose all that apply.)

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* 8. Please provide any additional feedback that you would like to share with us.