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* 1. Name

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* 2. Your customer is purchasing the Tiger's Eye & Turquoise 'Shield of Strength' Men's Bracelet . (01-40743-001).

How would you validate this customer's choice?

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* 3. Your customer is ordering the 250th Anniversary 'Spirit of America' Charm Bracelet (01-43222-001) for her herself

What question below would you have more success with drawing out their buying motivation?

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* 4. Your customer is purchasing the Lena Liu 'Enchanted Beauty' Ring (01-30869-001) for his wife for Valentine's day. Her favorite bird is the humming bird.

Which product would be the best match to offer?

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* 5. For your upsell from the previous question, what would you give as your Features, Benefit, and Adjective?

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