1. Customer Service Survey - Tort Liability

The Office of Risk Management would like feedback from you about your experience with the Tort Liability Division. This survey takes about 5 minutes to complete and will help with evaluating our claims process. Thank you for your time.

* 1. The claims specialist's initial contact and responses to my inquires (phone messages, email, etc) were prompt and conducted in a timely manner.

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* 2. The claims specialist explained the claims process along with his/her role and responsibilities.

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* 3. The claims specialist was courteous and professional.

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* 4. I was treated with respect throughout the claims process.

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* 5. Was your claim accepted or denied?

* 6. If accepted: I received my check promptly.

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* 7. The Office of Risk Management website (orm.dc.gov) was helpful during the claims process.

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* 8. In general, I am satified with the Tort Liability Division of the Office of Risk Managment.

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* 9. Do you have any other feedback you would like to share with the Division? If so, please write in the space provided.

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