AFRICA NAZARENE UNIVERSITY
Customer Satisfaction Survey

Questionnaire

The university has embarked on an ambitious process of improving your campus experience as our esteemed Customer. This customer survey will go a long way in informing the next level of our service offering to you.

Thank you for your participation

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* 1. What is your age bracket?

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* 2. Gender

Male

Female

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* 3. Campus of study?

Ongata Rongai

Nairobi

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* 4. Level of study?

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* 5. What is your Program of study?

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* 6. Mode of study?

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* 7. Which High school did you attend?

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* 8. KCSE or IGCSE Grade attained

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* 9. Home country?

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* 10. County / Region?

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* 11. How did you Know about Africa Nazarene University?

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* 12. UNIT REGISTRATION PROCESS AND TRANSITION TO THE NEXT LEVEL OF STUDY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Registration process is well organized	Registration process is well organized 1	Registration process is well organized 2	Registration process is well organized 3	Registration process is well organized 4	Registration process is well organized 5
Registration forms are clear and easy to understand	Registration forms are clear and easy to understand 1	Registration forms are clear and easy to understand 2	Registration forms are clear and easy to understand 3	Registration forms are clear and easy to understand 4	Registration forms are clear and easy to understand 5
Registration forms are easily accessible	Registration forms are easily accessible 1	Registration forms are easily accessible 2	Registration forms are easily accessible 3	Registration forms are easily accessible 4	Registration forms are easily accessible 5
Availability of Registration units	Availability of Registration units 1	Availability of Registration units 2	Availability of Registration units 3	Availability of Registration units 4	Availability of Registration units 5
Availability of Academic advisers	Availability of Academic advisers 1	Availability of Academic advisers 2	Availability of Academic advisers 3	Availability of Academic advisers 4	Availability of Academic advisers 5
Efficient Online registration platform	Efficient Online registration platform 1	Efficient Online registration platform 2	Efficient Online registration platform 3	Efficient Online registration platform 4	Efficient Online registration platform 5

What can be done to improve these services?

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* 13. FACILITIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

	1	2	3	4	5
Access to Computer labs	Access to Computer labs 1	Access to Computer labs 2	Access to Computer labs 3	Access to Computer labs 4	Access to Computer labs 5
Condition of classrooms and learning facilities	Condition of classrooms and learning facilities 1	Condition of classrooms and learning facilities 2	Condition of classrooms and learning facilities 3	Condition of classrooms and learning facilities 4	Condition of classrooms and learning facilities 5
Comfortable chairs & desks	Comfortable chairs & desks 1	Comfortable chairs & desks 2	Comfortable chairs & desks 3	Comfortable chairs & desks 4	Comfortable chairs & desks 5
Modern teaching aids	Modern teaching aids 1	Modern teaching aids 2	Modern teaching aids 3	Modern teaching aids 4	Modern teaching aids 5
Special needs friendly facilities	Special needs friendly facilities 1	Special needs friendly facilities 2	Special needs friendly facilities 3	Special needs friendly facilities 4	Special needs friendly facilities 5
Internet access and speed	Internet access and speed 1	Internet access and speed 2	Internet access and speed 3	Internet access and speed 4	Internet access and speed 5
IT support services	IT support services 1	IT support services 2	IT support services 3	IT support services 4	IT support services 5
Access to University Administration	Access to University Administration 1	Access to University Administration 2	Access to University Administration 3	Access to University Administration 4	Access to University Administration 5
Response to general enquiries	Response to general enquiries 1	Response to general enquiries 2	Response to general enquiries 3	Response to general enquiries 4	Response to general enquiries 5

What can be done to improve these facilities?

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* 14. TEACHING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

	1	2	3	4	5
Quality of teaching and delivery of content	Quality of teaching and delivery of content 1	Quality of teaching and delivery of content 2	Quality of teaching and delivery of content 3	Quality of teaching and delivery of content 4	Quality of teaching and delivery of content 5
Relevance of the program content ie units covered	Relevance of the program content ie units covered 1	Relevance of the program content ie units covered 2	Relevance of the program content ie units covered 3	Relevance of the program content ie units covered 4	Relevance of the program content ie units covered 5
Presence of the practical aspect in learning eg Industry linkage	Presence of the practical aspect in learning eg Industry linkage 1	Presence of the practical aspect in learning eg Industry linkage 2	Presence of the practical aspect in learning eg Industry linkage 3	Presence of the practical aspect in learning eg Industry linkage 4	Presence of the practical aspect in learning eg Industry linkage 5
Feedback from teaching staff	Feedback from teaching staff 1	Feedback from teaching staff 2	Feedback from teaching staff 3	Feedback from teaching staff 4	Feedback from teaching staff 5
Adequate coverage of outlines course content	Adequate coverage of outlines course content 1	Adequate coverage of outlines course content 2	Adequate coverage of outlines course content 3	Adequate coverage of outlines course content 4	Adequate coverage of outlines course content 5
Class attendance of faculty members	Class attendance of faculty members 1	Class attendance of faculty members 2	Class attendance of faculty members 3	Class attendance of faculty members 4	Class attendance of faculty members 5
Availability of relevant core text books for purchase by students	Availability of relevant core text books for purchase by students 1	Availability of relevant core text books for purchase by students 2	Availability of relevant core text books for purchase by students 3	Availability of relevant core text books for purchase by students 4	Availability of relevant core text books for purchase by students 5

What can be done to improve these services?

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* 15. EXAMINATION MANAGEMENT
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Quick and accurate response to enquiries	Quick and accurate response to enquiries 1	Quick and accurate response to enquiries 2	Quick and accurate response to enquiries 3	Quick and accurate response to enquiries 4	Quick and accurate response to enquiries 5
Adequate advising on procedures	Adequate advising on procedures 1	Adequate advising on procedures 2	Adequate advising on procedures 3	Adequate advising on procedures 4	Adequate advising on procedures 5
Clear communication on rules and regulations concerning exams	Clear communication on rules and regulations concerning exams 1	Clear communication on rules and regulations concerning exams 2	Clear communication on rules and regulations concerning exams 3	Clear communication on rules and regulations concerning exams 4	Clear communication on rules and regulations concerning exams 5
Timely access to results and result slips	Timely access to results and result slips 1	Timely access to results and result slips 2	Timely access to results and result slips 3	Timely access to results and result slips 4	Timely access to results and result slips 5
Flexibility of exams timetable	Flexibility of exams timetable 1	Flexibility of exams timetable 2	Flexibility of exams timetable 3	Flexibility of exams timetable 4	Flexibility of exams timetable 5

What can be done to improve these services?

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* 16. LIBRARY
How often do you use the physical library?

Several times per month

Once a month or less

Several times per week

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* 17. How often do you use the online library

Several times per month

Once a month or less

Several times per week

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* 18. How would you rate the quality of the library services?
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor

	1	2	3	4	5
Ease of use in accessing the e-resources on the library system	Ease of use in accessing the e-resources on the library system 1	Ease of use in accessing the e-resources on the library system 2	Ease of use in accessing the e-resources on the library system 3	Ease of use in accessing the e-resources on the library system 4	Ease of use in accessing the e-resources on the library system 5
Availability of relevant course books and texts	Availability of relevant course books and texts 1	Availability of relevant course books and texts 2	Availability of relevant course books and texts 3	Availability of relevant course books and texts 4	Availability of relevant course books and texts 5
Helpful library assistants	Helpful library assistants 1	Helpful library assistants 2	Helpful library assistants 3	Helpful library assistants 4	Helpful library assistants 5
Adequate furniture	Adequate furniture 1	Adequate furniture 2	Adequate furniture 3	Adequate furniture 4	Adequate furniture 5
Well-lit and proper ventilation	Well-lit and proper ventilation 1	Well-lit and proper ventilation 2	Well-lit and proper ventilation 3	Well-lit and proper ventilation 4	Well-lit and proper ventilation 5
Reliable multimedia library	Reliable multimedia library 1	Reliable multimedia library 2	Reliable multimedia library 3	Reliable multimedia library 4	Reliable multimedia library 5

What can be done to improve these services?

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* 19. SAFETY & SECURITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Trained security personnel	Trained security personnel 1	Trained security personnel 2	Trained security personnel 3	Trained security personnel 4	Trained security personnel 5
Thorough security checks	Thorough security checks 1	Thorough security checks 2	Thorough security checks 3	Thorough security checks 4	Thorough security checks 5
Customer friendly security checks	Customer friendly security checks 1	Customer friendly security checks 2	Customer friendly security checks 3	Customer friendly security checks 4	Customer friendly security checks 5
Adequate security personnel	Adequate security personnel 1	Adequate security personnel 2	Adequate security personnel 3	Adequate security personnel 4	Adequate security personnel 5
Time taken to address emerging security issues	Time taken to address emerging security issues 1	Time taken to address emerging security issues 2	Time taken to address emerging security issues 3	Time taken to address emerging security issues 4	Time taken to address emerging security issues 5
Disaster awareness, preparedness and evacuation	Disaster awareness, preparedness and evacuation 1	Disaster awareness, preparedness and evacuation 2	Disaster awareness, preparedness and evacuation 3	Disaster awareness, preparedness and evacuation 4	Disaster awareness, preparedness and evacuation 5
Protection from peer harassment	Protection from peer harassment 1	Protection from peer harassment 2	Protection from peer harassment 3	Protection from peer harassment 4	Protection from peer harassment 5
Security of personal property	Security of personal property 1	Security of personal property 2	Security of personal property 3	Security of personal property 4	Security of personal property 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 20. ACCOMMODATION
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services ?

	1	2	3	4	5
Safety on campus	Safety on campus 1	Safety on campus 2	Safety on campus 3	Safety on campus 4	Safety on campus 5
Well- lit hallways and rooms	Well- lit hallways and rooms 1	Well- lit hallways and rooms 2	Well- lit hallways and rooms 3	Well- lit hallways and rooms 4	Well- lit hallways and rooms 5
Adequate supply of hot water and electricity	Adequate supply of hot water and electricity 1	Adequate supply of hot water and electricity 2	Adequate supply of hot water and electricity 3	Adequate supply of hot water and electricity 4	Adequate supply of hot water and electricity 5
Spacious rooms	Spacious rooms 1	Spacious rooms 2	Spacious rooms 3	Spacious rooms 4	Spacious rooms 5
Presence of emergency exit doors	Presence of emergency exit doors 1	Presence of emergency exit doors 2	Presence of emergency exit doors 3	Presence of emergency exit doors 4	Presence of emergency exit doors 5
Wi-Fi connection	Wi-Fi connection 1	Wi-Fi connection 2	Wi-Fi connection 3	Wi-Fi connection 4	Wi-Fi connection 5
Adequate storage facilities	Adequate storage facilities 1	Adequate storage facilities 2	Adequate storage facilities 3	Adequate storage facilities 4	Adequate storage facilities 5
Supportive Hostel managers	Supportive Hostel managers 1	Supportive Hostel managers 2	Supportive Hostel managers 3	Supportive Hostel managers 4	Supportive Hostel managers 5
Cleanliness, attractiveness and hygiene of hostels	Cleanliness, attractiveness and hygiene of hostels 1	Cleanliness, attractiveness and hygiene of hostels 2	Cleanliness, attractiveness and hygiene of hostels 3	Cleanliness, attractiveness and hygiene of hostels 4	Cleanliness, attractiveness and hygiene of hostels 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 21. COUNSELING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Timely response to counseling needs	Timely response to counseling needs 1	Timely response to counseling needs 2	Timely response to counseling needs 3	Timely response to counseling needs 4	Timely response to counseling needs 5
Availability of counselors	Availability of counselors 1	Availability of counselors 2	Availability of counselors 3	Availability of counselors 4	Availability of counselors 5
Privacy of the Counseling Center location	Privacy of the Counseling Center location 1	Privacy of the Counseling Center location 2	Privacy of the Counseling Center location 3	Privacy of the Counseling Center location 4	Privacy of the Counseling Center location 5
Confidentiality	Confidentiality 1	Confidentiality 2	Confidentiality 3	Confidentiality 4	Confidentiality 5
Counseling experience is helpful in school and out of school life	Counseling experience is helpful in school and out of school life 1	Counseling experience is helpful in school and out of school life 2	Counseling experience is helpful in school and out of school life 3	Counseling experience is helpful in school and out of school life 4	Counseling experience is helpful in school and out of school life 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 22. MEALS
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Quality of food	Quality of food 1	Quality of food 2	Quality of food 3	Quality of food 4	Quality of food 5
Quantity of food	Quantity of food 1	Quantity of food 2	Quantity of food 3	Quantity of food 4	Quantity of food 5
Variety of food offered	Variety of food offered 1	Variety of food offered 2	Variety of food offered 3	Variety of food offered 4	Variety of food offered 5
Health and hygiene practices observed	Health and hygiene practices observed 1	Health and hygiene practices observed 2	Health and hygiene practices observed 3	Health and hygiene practices observed 4	Health and hygiene practices observed 5
Food prices	Food prices 1	Food prices 2	Food prices 3	Food prices 4	Food prices 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 23. CHAPLAIN SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Contributes to strengthening my faith in God	Contributes to strengthening my faith in God 1	Contributes to strengthening my faith in God 2	Contributes to strengthening my faith in God 3	Contributes to strengthening my faith in God 4	Contributes to strengthening my faith in God 5
Offers spiritual nourishment/Adds value to my life	Offers spiritual nourishment/Adds value to my life 1	Offers spiritual nourishment/Adds value to my life 2	Offers spiritual nourishment/Adds value to my life 3	Offers spiritual nourishment/Adds value to my life 4	Offers spiritual nourishment/Adds value to my life 5
Availability of chaplaincy for consultation	Availability of chaplaincy for consultation 1	Availability of chaplaincy for consultation 2	Availability of chaplaincy for consultation 3	Availability of chaplaincy for consultation 4	Availability of chaplaincy for consultation 5
Relevance of chaplaincy teachings	Relevance of chaplaincy teachings 1	Relevance of chaplaincy teachings 2	Relevance of chaplaincy teachings 3	Relevance of chaplaincy teachings 4	Relevance of chaplaincy teachings 5
Chapel services are conducted on time	Chapel services are conducted on time 1	Chapel services are conducted on time 2	Chapel services are conducted on time 3	Chapel services are conducted on time 4	Chapel services are conducted on time 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 24. CLINIC / HEALTH FACILITIES
Have you ever been attended to at any of the ANU Clinics, yes or no.
If yes,
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Timely response to medical needs ( within 10 minutes)	Timely response to medical needs ( within 10 minutes) 1	Timely response to medical needs ( within 10 minutes) 2	Timely response to medical needs ( within 10 minutes) 3	Timely response to medical needs ( within 10 minutes) 4	Timely response to medical needs ( within 10 minutes) 5
Respect and concern shown by clinic staff	Respect and concern shown by clinic staff 1	Respect and concern shown by clinic staff 2	Respect and concern shown by clinic staff 3	Respect and concern shown by clinic staff 4	Respect and concern shown by clinic staff 5
Explaining things clearly	Explaining things clearly 1	Explaining things clearly 2	Explaining things clearly 3	Explaining things clearly 4	Explaining things clearly 5
Confidentiality of medical information	Confidentiality of medical information 1	Confidentiality of medical information 2	Confidentiality of medical information 3	Confidentiality of medical information 4	Confidentiality of medical information 5
General quality of medical services	General quality of medical services 1	General quality of medical services 2	General quality of medical services 3	General quality of medical services 4	General quality of medical services 5
Convenience of clinic's operational hours	Convenience of clinic's operational hours 1	Convenience of clinic's operational hours 2	Convenience of clinic's operational hours 3	Convenience of clinic's operational hours 4	Convenience of clinic's operational hours 5
Hygiene practices	Hygiene practices 1	Hygiene practices 2	Hygiene practices 3	Hygiene practices 4	Hygiene practices 5
Quality of clinic building	Quality of clinic building 1	Quality of clinic building 2	Quality of clinic building 3	Quality of clinic building 4	Quality of clinic building 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 25. CLUBS & STUDENTS LIFE
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Adequate clubs options	Adequate clubs options 1	Adequate clubs options 2	Adequate clubs options 3	Adequate clubs options 4	Adequate clubs options 5
Clear roles and deliverables of the clubs	Clear roles and deliverables of the clubs 1	Clear roles and deliverables of the clubs 2	Clear roles and deliverables of the clubs 3	Clear roles and deliverables of the clubs 4	Clear roles and deliverables of the clubs 5
Beneficial to students	Beneficial to students 1	Beneficial to students 2	Beneficial to students 3	Beneficial to students 4	Beneficial to students 5
Enhances concentration and social activity	Enhances concentration and social activity 1	Enhances concentration and social activity 2	Enhances concentration and social activity 3	Enhances concentration and social activity 4	Enhances concentration and social activity 5
Vibrant club life at ANU	Vibrant club life at ANU 1	Vibrant club life at ANU 2	Vibrant club life at ANU 3	Vibrant club life at ANU 4	Vibrant club life at ANU 5
Student involvement in University decision-making	Student involvement in University decision-making 1	Student involvement in University decision-making 2	Student involvement in University decision-making 3	Student involvement in University decision-making 4	Student involvement in University decision-making 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 26. EXTRACURRICULAR ACTIVITIES: Games
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services?

	1	2	3	4	5
Availability of adequate sports gear equipment	Availability of adequate sports gear equipment 1	Availability of adequate sports gear equipment 2	Availability of adequate sports gear equipment 3	Availability of adequate sports gear equipment 4	Availability of adequate sports gear equipment 5
Quality of sports trainers	Quality of sports trainers 1	Quality of sports trainers 2	Quality of sports trainers 3	Quality of sports trainers 4	Quality of sports trainers 5
Sufficient games activities in campus	Sufficient games activities in campus 1	Sufficient games activities in campus 2	Sufficient games activities in campus 3	Sufficient games activities in campus 4	Sufficient games activities in campus 5
Engaging teams in inter-varsity competitions	Engaging teams in inter-varsity competitions 1	Engaging teams in inter-varsity competitions 2	Engaging teams in inter-varsity competitions 3	Engaging teams in inter-varsity competitions 4	Engaging teams in inter-varsity competitions 5
Quality of sports gear equipment	Quality of sports gear equipment 1	Quality of sports gear equipment 2	Quality of sports gear equipment 3	Quality of sports gear equipment 4	Quality of sports gear equipment 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 27. FINANCE AND FINANCIAL POLICIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Efficient financial processes	Efficient financial processes 1	Efficient financial processes 2	Efficient financial processes 3	Efficient financial processes 4	Efficient financial processes 5
Customer friendly finance officers	Customer friendly finance officers 1	Customer friendly finance officers 2	Customer friendly finance officers 3	Customer friendly finance officers 4	Customer friendly finance officers 5
Timely response to financial enquiries	Timely response to financial enquiries 1	Timely response to financial enquiries 2	Timely response to financial enquiries 3	Timely response to financial enquiries 4	Timely response to financial enquiries 5
Accurate financial statements	Accurate financial statements 1	Accurate financial statements 2	Accurate financial statements 3	Accurate financial statements 4	Accurate financial statements 5
Accessibility to financial records	Accessibility to financial records 1	Accessibility to financial records 2	Accessibility to financial records 3	Accessibility to financial records 4	Accessibility to financial records 5
School fees rate	School fees rate 1	School fees rate 2	School fees rate 3	School fees rate 4	School fees rate 5

What can be done to improve these services?

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* 28. COMMUNICATION AND PUBLICITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

	1	2	3	4	5
Relevance of information communicated	Relevance of information communicated 1	Relevance of information communicated 2	Relevance of information communicated 3	Relevance of information communicated 4	Relevance of information communicated 5
Communication on information is timely	Communication on information is timely 1	Communication on information is timely 2	Communication on information is timely 3	Communication on information is timely 4	Communication on information is timely 5
Communication is consistent	Communication is consistent 1	Communication is consistent 2	Communication is consistent 3	Communication is consistent 4	Communication is consistent 5
Information is easily accessibility	Information is easily accessibility 1	Information is easily accessibility 2	Information is easily accessibility 3	Information is easily accessibility 4	Information is easily accessibility 5
Information is Up-to date	Information is Up-to date 1	Information is Up-to date 2	Information is Up-to date 3	Information is Up-to date 4	Information is Up-to date 5

What can be done to improve these services?

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* 29. TRANSPORT SERVICES

	1	2	3	4	5
Availability of transport services	Availability of transport services 1	Availability of transport services 2	Availability of transport services 3	Availability of transport services 4	Availability of transport services 5
Efficiency of transport services	Efficiency of transport services 1	Efficiency of transport services 2	Efficiency of transport services 3	Efficiency of transport services 4	Efficiency of transport services 5
Cost of transport services	Cost of transport services 1	Cost of transport services 2	Cost of transport services 3	Cost of transport services 4	Cost of transport services 5
Customer friendly transport officers	Customer friendly transport officers 1	Customer friendly transport officers 2	Customer friendly transport officers 3	Customer friendly transport officers 4	Customer friendly transport officers 5

What can be done to improve these services?
If this does not apply to you please write ‘n/a’ in the comment box to move forward to the next question

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* 30. Please rate your General University Experience

	Very Poor	Poor	Fair	Good	Excellent
General University Experience / Life at ANU	General University Experience / Life at ANU Very Poor	General University Experience / Life at ANU Poor	General University Experience / Life at ANU Fair	General University Experience / Life at ANU Good	General University Experience / Life at ANU Excellent

Overall University comment

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* 1. What is your age bracket?

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* 2. Gender

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* 3. Campus of study?

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* 4. Level of study?

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* 5. What is your Program of study?

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* 6. Mode of study?

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* 7. Which High school did you attend?

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* 8. KCSE or IGCSE Grade attained

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* 9. Home country?

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* 10. County / Region?

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* 11. How did you Know about Africa Nazarene University?

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* 12. UNIT REGISTRATION PROCESS AND TRANSITION TO THE NEXT LEVEL OF STUDYUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 13. FACILITIESUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following facilities?

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* 14. TEACHING SERVICESUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following facilities?

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* 15. EXAMINATION MANAGEMENTUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 16. LIBRARYHow often do you use the physical library?

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* 17. How often do you use the online library

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* 18. How would you rate the quality of the library services?Using numbers of 1 - 5, where 5 is excellent and 1 is very poor

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* 19. SAFETY & SECURITYUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 20. ACCOMMODATIONUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following facilities / services ?

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* 21. COUNSELING SERVICESUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 22. MEALSUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 23. CHAPLAIN SERVICESUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 24. CLINIC / HEALTH FACILITIESHave you ever been attended to at any of the ANU Clinics, yes or no. If yes, Using numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 25. CLUBS & STUDENTS LIFE Using numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 26. EXTRACURRICULAR ACTIVITIES: Games Using numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following facilities / services?

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* 27. FINANCE AND FINANCIAL POLICIES Using numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 28. COMMUNICATION AND PUBLICITYUsing numbers of 1 - 5, where 5 is excellent and 1 is very poorHow would you rate the quality of the following services?

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* 29. TRANSPORT SERVICES

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* 30. Please rate your General University Experience

* 12. UNIT REGISTRATION PROCESS AND TRANSITION TO THE NEXT LEVEL OF STUDY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 13. FACILITIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

* 14. TEACHING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

* 15. EXAMINATION MANAGEMENT
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 16. LIBRARY
How often do you use the physical library?

* 18. How would you rate the quality of the library services?
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor

* 19. SAFETY & SECURITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 20. ACCOMMODATION
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services ?

* 21. COUNSELING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 22. MEALS
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 23. CHAPLAIN SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 24. CLINIC / HEALTH FACILITIES
Have you ever been attended to at any of the ANU Clinics, yes or no.
If yes,
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 25. CLUBS & STUDENTS LIFE
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 26. EXTRACURRICULAR ACTIVITIES: Games
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services?

* 27. FINANCE AND FINANCIAL POLICIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

* 28. COMMUNICATION AND PUBLICITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?