Questionnaire

The university has embarked on an ambitious process of improving your campus experience as our esteemed Customer. This customer survey will go a long way in informing the next level of our service offering to you.

Thank you for your participation

* 2. Gender

* 3. Campus of study?

* 7. Which High school did you attend?

* 8. KCSE or IGCSE Grade attained

* 9. Home country?

* 10. County / Region?

* 12. UNIT REGISTRATION PROCESS AND TRANSITION TO THE NEXT LEVEL OF STUDY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Registration process is well organized
Registration forms are clear and easy to understand
Registration forms are easily accessible
Availability of Registration units
Availability of Academic advisers
Efficient Online registration platform

* 13. FACILITIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

  1 2 3 4 5
Access to Computer labs
Condition of classrooms and learning facilities
Comfortable chairs & desks
Modern teaching aids
Special needs friendly facilities
Internet access and speed
IT support services
Access to University Administration
Response to general enquiries

* 14. TEACHING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities?

  1 2 3 4 5
Quality of teaching and delivery of content
Relevance of the program content ie units covered
Presence of the practical aspect in learning eg Industry linkage
Feedback from teaching staff
Adequate coverage of outlines course content
Class attendance of faculty members
Availability of relevant core text books for purchase by students

* 15. EXAMINATION MANAGEMENT
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Quick and accurate response to enquiries
Adequate advising on procedures
Clear communication on rules and regulations concerning exams
Timely access to results and result slips
Flexibility of exams timetable

* 16. LIBRARY
How often do you use the physical library?

* 17. How often do you use the online library

* 18. How would you rate the quality of the library services?
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor

  1 2 3 4 5
Ease of use in accessing the e-resources on the library system
Availability of relevant course books and texts
Helpful library assistants
Adequate furniture
Well-lit and proper ventilation
Reliable multimedia library

* 19. SAFETY & SECURITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Trained security personnel
Thorough security checks
Customer friendly security checks
Adequate security personnel
Time taken to address emerging security issues
Disaster awareness, preparedness and evacuation
Protection from peer harassment
Security of personal property

* 20. ACCOMMODATION
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services ?

  1 2 3 4 5
Safety on campus
Well- lit hallways and rooms
Adequate supply of hot water and electricity
Spacious rooms
Presence of emergency exit doors
Wi-Fi connection
Adequate storage facilities
Supportive Hostel managers
Cleanliness, attractiveness and hygiene of hostels

* 21. COUNSELING SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Timely response to counseling needs
Availability of counselors
Privacy of the Counseling Center location
Confidentiality 
Counseling experience is helpful in school and out of school life

* 22. MEALS
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Quality of  food
Quantity of food
Variety of food offered
Health and hygiene practices observed
Food prices

* 23. CHAPLAIN SERVICES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Contributes to strengthening my faith in God
Offers spiritual nourishment/Adds value to my life
Availability of chaplaincy for consultation
Relevance of chaplaincy teachings
Chapel services are conducted on time

* 24. CLINIC / HEALTH FACILITIES
Have you ever been attended to at any of the ANU Clinics, yes or no.
If yes,
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Timely response to medical needs ( within 10 minutes)
Respect and concern shown by clinic staff
Explaining things clearly
Confidentiality of medical information
General quality of medical services
Convenience of clinic's operational hours
Hygiene practices
Quality of clinic building

* 25. CLUBS & STUDENTS LIFE
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Adequate clubs options
Clear roles and deliverables of the clubs
Beneficial to students
Enhances concentration and social activity
Vibrant club life at ANU
Student involvement in University decision-making

* 26. EXTRACURRICULAR ACTIVITIES: Games
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following facilities / services? 

  1 2 3 4 5
Availability of adequate sports gear equipment
Quality of sports trainers
Sufficient games activities in campus
Engaging teams in inter-varsity competitions
Quality of sports gear equipment

* 27. FINANCE AND FINANCIAL POLICIES
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Efficient financial processes
Customer friendly finance officers
Timely response to financial enquiries
Accurate financial statements
Accessibility to financial records
School fees rate

* 28. COMMUNICATION AND PUBLICITY
Using numbers of 1 - 5, where 5 is excellent and 1 is very poor
How would you rate the quality of the following services?

  1 2 3 4 5
Relevance of information communicated
Communication on information is timely
Communication is consistent
Information is easily accessibility
Information is Up-to date

* 29. TRANSPORT SERVICES

  1 2 3 4 5
Availability of transport services
Efficiency of transport services
Cost of transport services
Customer friendly transport officers

* 30. Please rate your General University Experience

  Very Poor Poor Fair Good Excellent
General University Experience / Life at ANU

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