Stewardship Program Client Satisfaction Survey

The Nottawasaga Valley Conservation Authority is working hard to deliver excellent customer service to our watershed municipalities and residents. You can help us identify our strengths and opportunities for improvement by answering the following questions.

If you would prefer to complete this survey by fax or mail, please contact our office at 705-424-1479 or admin@nvca.on.ca

Question Title

* 1. Was this your first time dealing with the NVCA?

Yes

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* 2. In which stewardship program did you participate?

Tree planting

Healthy Waters Program

Volunteer events

Other grant program

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* 3. How did you learn about the stewardship opportunities offered by NVCA?

Municipal office

Newspaper/media

NVCA website/social media

Word-of-mouth

Other (please specify)

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* 4. How would you rank the NVCA staff whom you dealt with on the following?

	Poor	Fair	Average	Good	Excellent
Customer Service	Customer Service Poor	Customer Service Fair	Customer Service Average	Customer Service Good	Customer Service Excellent
Courtesy	Courtesy Poor	Courtesy Fair	Courtesy Average	Courtesy Good	Courtesy Excellent
Communication	Communication Poor	Communication Fair	Communication Average	Communication Good	Communication Excellent
Knowledge	Knowledge Poor	Knowledge Fair	Knowledge Average	Knowledge Good	Knowledge Excellent
Response times	Response times Poor	Response times Fair	Response times Average	Response times Good	Response times Excellent
Information accuracy	Information accuracy Poor	Information accuracy Fair	Information accuracy Average	Information accuracy Good	Information accuracy Excellent
Overall experience	Overall experience Poor	Overall experience Fair	Overall experience Average	Overall experience Good	Overall experience Excellent

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* 5. Please suggest any areas where you feel the NVCA could improve:

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* 6. General Comments:

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* 7. Your contact information is optional but appreciated.

The information in this survey is collected under the Conservation Authorities Act, R.S.O. 1990, c.M., and will only be used for the purpose(s) as expressed in this survey. Personal information will not be shared with other organizations without your express permission.

Name:

Address:

Phone:

Email:

Date:

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* 8. May we contact you to address any concerns you may have raised?

Yes