Northshore Utility District's mission is to provide you "safe, reliable, economical, and ecologically responsible" water and wastewater services. We are always working to improve our quality and efficiency of service to you.

Please help us in assessing how we are doing by completing the following survey about our service and personnel.  It only takes about 3-5 minutes.   

We appreciate your feedback!  Thank you for helping us serve you better!
Your name (required):

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* 1. Your name (required):

Your account number is:

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* 2. Your account number is:

Email or phone #:

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* 3. Email or phone #:

Your most recent contact with the District was related to:

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* 4. Your most recent contact with the District was related to:

How satisfied were you with your last experience with our company?

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* 5. How satisfied were you with your last experience with our company?

Based on your most recent contact with the District, please rate our performance in the following areas:
Timeliness / Responsiveness:

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* 6. Timeliness / Responsiveness:

Courtesy:

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* 7. Courtesy:

Ability to handle your request or problem:

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* 8. Ability to handle your request or problem:

Is there any way we could have made your experience better?

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* 9. Is there any way we could have made your experience better?

Please rate your OVERALL SERVICE with Northshore Utility District in the following areas:
Quality of service:

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* 10. Quality of service:

Service rates as compared with other utilities:

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* 11. Service rates as compared with other utilities:

Responsiveness to your needs:

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* 12. Responsiveness to your needs:

What changes, if any, would you recommend to improve our service?

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* 13. What changes, if any, would you recommend to improve our service?

The District sends out periodic news about your services; emergency updates; and home safety, conservation, and money-saving tips.

Please tell us how you prefer to receive information from the District:

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* 14. The District sends out periodic news about your services; emergency updates; and home safety, conservation, and money-saving tips.

Please tell us how you prefer to receive information from the District:

How do you primarily use our website?

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* 15. How do you primarily use our website?

Which services would you like the District to provide, or continue to provide?

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* 16. Which services would you like the District to provide, or continue to provide?

Do you have any other comments you would like to share with us?

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* 17. Do you have any other comments you would like to share with us?

Thank you for participating in our survey! We take your feedback seriously and will work to implement any necessary changes wherever possible. If you have any additional questions or comments for us, we welcome you to contact us directly at (425) 398-4400, or by email at customersurvey@nud.net.

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