Northshore Utility District's mission is to provide you "safe, reliable, economical, and ecologically responsible" water and wastewater services. We are always working to improve our quality and efficiency of service to you.

Please help us in assessing how we are doing by completing the following survey about our service and personnel.  It only takes about 3-5 minutes.   

We appreciate your feedback!  Thank you for helping us serve you better!

Question Title

* 1. Your name (required):

Question Title

* 2. Your account number is:

Question Title

* 3. Email or phone #:

Question Title

* 4. Your most recent contact with the District was related to:

Question Title

* 5. How satisfied were you with your last experience with our company?

Based on your most recent contact with the District, please rate our performance in the following areas:

Question Title

* 6. Timeliness / Responsiveness:

Question Title

* 7. Courtesy:

Question Title

* 8. Ability to handle your request or problem:

Question Title

* 9. Is there any way we could have made your experience better?

Please rate your OVERALL SERVICE with Northshore Utility District in the following areas:

Question Title

* 10. Quality of service:

Question Title

* 11. Service rates as compared with other utilities:

Question Title

* 12. Responsiveness to your needs:

Question Title

* 13. What changes, if any, would you recommend to improve our service?

Question Title

* 14. The District sends out periodic news about your services; emergency updates; and home safety, conservation, and money-saving tips.

Please tell us how you prefer to receive information from the District:

Question Title

* 15. How do you primarily use our website?

Question Title

* 16. Which services would you like the District to provide, or continue to provide?

Question Title

* 17. Do you have any other comments you would like to share with us?

Thank you for participating in our survey! We take your feedback seriously and will work to implement any necessary changes wherever possible. If you have any additional questions or comments for us, we welcome you to contact us directly at (425) 398-4400, or by email at customersurvey@nud.net.

T