Pulse Credit Union Member Survey * 1. How long have you been a member of Pulse Credit Union (please include any time as a Latrobe University Credit Union member or Melbourne University Credit Union member when answering) less than one year 1 - 3 years 3 - 5 years 5 - 10 years More than 10 years OK * 2. How likely is it that you would recommend Pulse Credit Union to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK * 3. How often do you visit a Pulse Credit Union Branch At least once a week At least once a month At least once every 3 months At least once a year I do all my banking online OK * 4. Overall, are you satisfied or dissatisfied with the customer service you receive from Pulse Credit Union? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK * 5. Which of the following Pulse Credit Union products do you currently use/have used? Select all that apply. Home Loan Christmas Club Account Term Deposit Car Loan Personal Loan redicard Credit Card Online Banking eStatements Cash Passport Cards International Transfers Foreign Cash OK * 6. How well do our existing products and services meet your needs? Not at all well Not so well Somewhat well Very well Extremely well OK * 7. What can Pulse Credit Union do to better meet your needs? OK * 8. If you were considering a home or car loan, how likely would it be that you would approach Pulse Credit Union Not at all likely 1 2 3 4 5 6 7 8 9 Extremely likely Not at all likely 1 2 3 4 5 6 7 8 9 Extremely likely OK * 9. What products and/or services would you like to see Pulse Credit Union offer in the future? Please rank in order of importance to you. Very Important Important Somewhat Important Not Important Debit Card (VISA or mastercard) to use overseas or online linked directly to your account Debit Card (VISA or mastercard) to use overseas or online linked directly to your account Very Important Debit Card (VISA or mastercard) to use overseas or online linked directly to your account Important Debit Card (VISA or mastercard) to use overseas or online linked directly to your account Somewhat Important Debit Card (VISA or mastercard) to use overseas or online linked directly to your account Not Important Mobile Banking App Mobile Banking App Very Important Mobile Banking App Important Mobile Banking App Somewhat Important Mobile Banking App Not Important Apple or Android/Google Pay Apple or Android/Google Pay Very Important Apple or Android/Google Pay Important Apple or Android/Google Pay Somewhat Important Apple or Android/Google Pay Not Important Instant transfers to other financial institutions Instant transfers to other financial institutions Very Important Instant transfers to other financial institutions Important Instant transfers to other financial institutions Somewhat Important Instant transfers to other financial institutions Not Important OK * 10. Do you have any other questions or comments OK * 11. For a chance to win your choice of a $100 gift card, a $100 petrol card or $100 cash deposited to your account please leave your member number to go into the draw. OK DONE