Microanalysis - 2014 Customer Satisfaction Survey Thank you for sparing your precious time to complete this feedback survey. We will keep it brief and to the point so that we can ensure we have the essential insight into how we are meeting your needs and where we can do a better job. Question Title * 1. Client Information Name: Company: Email Address: Phone Number: Question Title * 2. How satisfied have you been with the scientific integrity of your results? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 3. How well do you feel that our company understands your analytical needs? Extremely well Quite well Moderately well Slightly well Not at all Question Title * 4. Did the report/s you received following the analysis provide you with the information you needed? Absolutely fabulous Yes quite well Somewhat No not really Waste of my time and money Question Title * 5. Compared to other providers, how would you rate the quality of our work? A great deal better Quite a bit better Somewhat better About the same Somewhat worse Quite a bit worse A great deal worse Don’t know Question Title * 6. Compared to other providers, how would you rate the prices of our analysis? A great deal higher Quite a bit higher Somewhat higher About the same Somewhat lower Quite a bit lower Question Title * 7. What other analytical services would you like us to offer? Question Title * 8. Is there any aspect of our service you feel we could improve on? Question Title * 9. Would you recommend us to a friend or colleague? Absolutely not No Maybe Yes Definately you guys rock! Absolutely not No Maybe Yes Definately you guys rock! Done