Stonewater - Communications and Engagement Survey 2025 (Shaping your services) We really appreciate your feedback on our communications and engagement.As a thank you for sharing your thoughts with us you will be entered into a prize draw shortly after the closing date. Question Title * 1. Tell us a little about you... (Required.) Name First line of your address Postcode Account reference (it's on your rent statement) Email address Question Title * 2. Would you like help improving your skills online? By selecting yes you will be consenting to us referring you to our digital training partner, We Are Group. Yes No Question Title * 3. Have you read our customer newsletter, Here to Help, before? Yes No Not sure Question Title * 4. How would you like to receive our customer newsletter? Via post Via email I would like a link sent in a text message I will read it on the website I live in a scheme with a communal area and I’d like copies made available there Other (please specify) Question Title * 5. Where do you go for Stonewater news? (Please select all that apply) I wait for it to come to me Stonewater website The customer hubb Social media I talk to staff when I see them I call Stonewater I speak to someone in my community Other (please specify) Question Title * 6. Do you or anyone in your household use Stonewater’s customer portal, MyHome? Yes No I’m not sure Question Title * 7. How often do you visit our website, stonewater.org? Never Sometimes Often Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 8. On Stonewater.org, which words would you use to describe the information we provide? (tick all that apply) Easy Difficult Clear Confusing Up-to-date Accurate Relevant Irrelevant Friendly Other (please specify) Question Title * 9. How easy or difficult do you find it to Very easy Easy Neither easy nor difficult Difficult Very difficult N/A Find what you're looking for on Stonewater.org Find what you're looking for on Stonewater.org Very easy Find what you're looking for on Stonewater.org Easy Find what you're looking for on Stonewater.org Neither easy nor difficult Find what you're looking for on Stonewater.org Difficult Find what you're looking for on Stonewater.org Very difficult Find what you're looking for on Stonewater.org N/A Find information on reporting a repair on Stonewater.org Find information on reporting a repair on Stonewater.org Very easy Find information on reporting a repair on Stonewater.org Easy Find information on reporting a repair on Stonewater.org Neither easy nor difficult Find information on reporting a repair on Stonewater.org Difficult Find information on reporting a repair on Stonewater.org Very difficult Find information on reporting a repair on Stonewater.org N/A Find Stonewater's contact details on Stonewater.org Find Stonewater's contact details on Stonewater.org Very easy Find Stonewater's contact details on Stonewater.org Easy Find Stonewater's contact details on Stonewater.org Neither easy nor difficult Find Stonewater's contact details on Stonewater.org Difficult Find Stonewater's contact details on Stonewater.org Very difficult Find Stonewater's contact details on Stonewater.org N/A Understand the information that Stonewater sends you Understand the information that Stonewater sends you Very easy Understand the information that Stonewater sends you Easy Understand the information that Stonewater sends you Neither easy nor difficult Understand the information that Stonewater sends you Difficult Understand the information that Stonewater sends you Very difficult Understand the information that Stonewater sends you N/A Question Title * 10. Are you a member of any local groups for Stonewater customers? Yes No Question Title * 11. If yes, please describe the group here Question Title * 12. Do you understand how engaged customers help us to improve our services? Yes No Question Title * 13. Would you like to help shape and influence the services you receive from Stonewater ? (Required.) Yes No Next