Progressive Medical Associates Patient Experience Survey

* 1. Rate your ability to get an appointment

* 2. Satisfaction with hours the office is open

* 3. Timely response to phone calls or messages sent through the patient portal

* 4. Time spent in the waiting room

* 5. Time spent in the exam room before being seen by the provider

* 6. You are informed about test results and referrals

* 7. You are included in decisions about your care

* 8. Professionalism and friendliness of front office staff

* 9. Professionalism and friendliness of medical assistants

* 10. Do you have any suggestions to help us improve our care or service?

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