Customer Satisfaction Survey

Thank you for taking part in this important survey to measure satisfaction with the NS Wave Shuttle. We are always striving to improve our service to best meet the needs of our riders. This survey is intended to gather your thoughts and opinions so we can better serve you in the future. It should only take 5 minutes or less to complete.

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* 1. What is your home city/town and zip code?

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* 2. Where do you work?

Axcelis

100 Cummings Center

500 Cummings Center

Cell Signaling Technology

Other (please specify)

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* 3. How often do you ride the NS Wave Shuttle?

Every Day

Few times a week

Few times a month

I don't ride the NS Wave

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* 4. When not riding the NS Wave, how do you normally commute?

Carpool

Bicycle

Walk

Work from home

Train + Walk or Bike

Drive alone

Other (please specify)

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* 5. If you do not ride the NS Wave Shuttle, please check the statements below that will encourage you to use the service (Check all that apply)

If it started earlier than 7:00am

If it operated after 10:00am

If it operated after 6:00pm

If it went to a different MBTA station

If my company offered pre-tax transit passes

If my company offered a flexible work schedule

If my company charged for parking

If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours

N/A the shuttle does not help with my commute (ie I don't live near an MBTA Train station)

If it met more trains (Please list your preferred train arrival/departure times)

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* 6. How did you hear about the NS Wave Shuttle?

Co-Worker

Flyer/Poster

NS Wave Shuttle website

Event

North Shore TMA Newsletter

Other (please specify)

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* 7. How likely are you to recommend the NS Wave Shuttle to a friend or co-worker?

Extremely likely

Very likely

Somewhat likely

Not at all likely

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* 8. How likely would you be to ride the NS Wave Shuttle more than you currently do based on the following statements?

	Extremely Likely	Likely	Neutral	Not Likely	Not all all likely
It started earlier than 7:00am	It started earlier than 7:00am Extremely Likely	It started earlier than 7:00am Likely	It started earlier than 7:00am Neutral	It started earlier than 7:00am Not Likely	It started earlier than 7:00am Not all all likely
It operated after 6:00pm	It operated after 6:00pm Extremely Likely	It operated after 6:00pm Likely	It operated after 6:00pm Neutral	It operated after 6:00pm Not Likely	It operated after 6:00pm Not all all likely
It went to a different MBTA station	It went to a different MBTA station Extremely Likely	It went to a different MBTA station Likely	It went to a different MBTA station Neutral	It went to a different MBTA station Not Likely	It went to a different MBTA station Not all all likely
It operated more frequently throughout the day	It operated more frequently throughout the day Extremely Likely	It operated more frequently throughout the day Likely	It operated more frequently throughout the day Neutral	It operated more frequently throughout the day Not Likely	It operated more frequently throughout the day Not all all likely
If it took less time to make the loop	If it took less time to make the loop Extremely Likely	If it took less time to make the loop Likely	If it took less time to make the loop Neutral	If it took less time to make the loop Not Likely	If it took less time to make the loop Not all all likely
If my company offered pre-tax transit passes	If my company offered pre-tax transit passes Extremely Likely	If my company offered pre-tax transit passes Likely	If my company offered pre-tax transit passes Neutral	If my company offered pre-tax transit passes Not Likely	If my company offered pre-tax transit passes Not all all likely
If my company offered a flexible work schedule	If my company offered a flexible work schedule Extremely Likely	If my company offered a flexible work schedule Likely	If my company offered a flexible work schedule Neutral	If my company offered a flexible work schedule Not Likely	If my company offered a flexible work schedule Not all all likely
If my company charged for parking	If my company charged for parking Extremely Likely	If my company charged for parking Likely	If my company charged for parking Neutral	If my company charged for parking Not Likely	If my company charged for parking Not all all likely
If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours	If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours Extremely Likely	If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours Likely	If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours Neutral	If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours Not Likely	If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours Not all all likely
If it met more trains	If it met more trains Extremely Likely	If it met more trains Likely	If it met more trains Neutral	If it met more trains Not Likely	If it met more trains Not all all likely

Please list your preferred train arrival/departure times

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* 9. Please rate the performance of the NS Wave Shuttle in the following areas of service:

	Extremely Satisfied	Satisfied	Neutral	Slightly Dissatisfied	Extremely Dissatisfied
Comfortableness of the vehicle	Comfortableness of the vehicle Extremely Satisfied	Comfortableness of the vehicle Satisfied	Comfortableness of the vehicle Neutral	Comfortableness of the vehicle Slightly Dissatisfied	Comfortableness of the vehicle Extremely Dissatisfied
Cleanliness of the vehicle	Cleanliness of the vehicle Extremely Satisfied	Cleanliness of the vehicle Satisfied	Cleanliness of the vehicle Neutral	Cleanliness of the vehicle Slightly Dissatisfied	Cleanliness of the vehicle Extremely Dissatisfied
Politeness of the driver	Politeness of the driver Extremely Satisfied	Politeness of the driver Satisfied	Politeness of the driver Neutral	Politeness of the driver Slightly Dissatisfied	Politeness of the driver Extremely Dissatisfied
Punctuality	Punctuality Extremely Satisfied	Punctuality Satisfied	Punctuality Neutral	Punctuality Slightly Dissatisfied	Punctuality Extremely Dissatisfied
Communication about delays	Communication about delays Extremely Satisfied	Communication about delays Satisfied	Communication about delays Neutral	Communication about delays Slightly Dissatisfied	Communication about delays Extremely Dissatisfied
Convenience	Convenience Extremely Satisfied	Convenience Satisfied	Convenience Neutral	Convenience Slightly Dissatisfied	Convenience Extremely Dissatisfied
Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road)	Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road) Extremely Satisfied	Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road) Satisfied	Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road) Neutral	Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road) Slightly Dissatisfied	Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road) Extremely Dissatisfied
Overall Service	Overall Service Extremely Satisfied	Overall Service Satisfied	Overall Service Neutral	Overall Service Slightly Dissatisfied	Overall Service Extremely Dissatisfied

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* 10. Please list any suggested improvements for the NS Wave Shuttle

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* 11. If you are willing to provide a testimonial to post on our website, please write below. We will not use your name just your initials and company name on our site. All riders who submit testimonials will be entered in a raffle for a 10-ride commuter rail pass so please provide your name and email in the next field.

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* 12. If you would like to be entered in a prize drawing for a $100 gift card and/or a 10 ride commuter rail pass, please provide your name and email address.

Name