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Customer Satisfaction Survey

Thank you for taking part in this important survey to measure satisfaction with the NS Wave Shuttle. We are always striving to improve our service to best meet the needs of our riders. This survey is intended to gather your thoughts and opinions so we can better serve you in the future. It should only take 5 minutes or less to complete.
1.What is your home city/town and zip code?(Required.)
2.Where do you work?(Required.)
3.How often do you ride the NS Wave Shuttle?(Required.)
4.When not riding the NS Wave, how do you normally commute?(Required.)
5.If you do not ride the NS Wave Shuttle, please check the statements below that will encourage you to use the service (Check all that apply)(Required.)
6.How did you hear about the NS Wave Shuttle?(Required.)
7.How likely are you to recommend the NS Wave Shuttle to a friend or co-worker?(Required.)
8.How likely would you be to ride the NS Wave Shuttle more than you currently do based on the following statements?
Extremely Likely
Likely
Neutral
Not Likely
Not all all likely
It started earlier than 7:00am
It operated after 6:00pm
It went to a different MBTA station
It operated more frequently throughout the day
If it took less time to make the loop
If my company offered pre-tax transit passes
If my company offered a flexible work schedule
If my company charged for parking
If I had a reliable way to get home in an emergency or if I had to work past the shuttle hours
If it met more trains
9.Please rate the performance of the NS Wave Shuttle in the following areas of service:
Extremely Satisfied
Satisfied
Neutral
Slightly Dissatisfied
Extremely Dissatisfied
Comfortableness of the vehicle
Cleanliness of the vehicle
Politeness of the driver
Punctuality
Communication about delays
Convenience
Driver safety habits (i.e. driver follows rules of the road, speed limits, shows courtesy to others on the road)
Overall Service
10.Please list any suggested improvements for the NS Wave Shuttle
11.If you are willing to provide a testimonial to post on our website, please write below. We will not use your name just your initials and company name on our site. All riders who submit testimonials will be entered in a raffle for a 10-ride commuter rail pass so please provide your name and email in the next field.
12.If you would like to be entered in a prize drawing for a $100 gift card and/or a 10 ride commuter rail pass, please provide your name and email address.
Current Progress,
0 of 12 answered