Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. NSW SES Website Experience Survey Question Title * 1. What was the main reason you visited the NSW SES website today? Get help during an emergency Prepare for an emergency (for example, storm, flood, tsunami) Report a non life threatening emergency (for example, fallen tree) Find out more about volunteering with NSW SES Learn about safety and preparedness Find contact details or local unit information Other (please specify) OK Question Title * 2. Were you able to complete what you came to the website to do today? Yes, completely Yes, partially – I found some of what I needed No, I couldn’t find what I needed I was just browsing / not looking for anything specific What information or functionality were you unable to find or complete? (optional) OK Question Title * 3. How clear and easy to understand was the information on the website? Very clear – easy to follow and free of jargon Mostly clear – some sections were technical Neutral - neither clear nor confusing Confusing – some information was unclear or contradictory Very confusing - the information is consistently unclear or contradictory OK Question Title * 4. How would you rate the following aspects of the website? Very Poor Poor Neutral Good Very Good Unsure/ I haven't used Time to load pages Time to load pages Very Poor Time to load pages Poor Time to load pages Neutral Time to load pages Good Time to load pages Very Good Time to load pages Unsure/ I haven't used Mobile friendliness Mobile friendliness Very Poor Mobile friendliness Poor Mobile friendliness Neutral Mobile friendliness Good Mobile friendliness Very Good Mobile friendliness Unsure/ I haven't used Ease of navigation Ease of navigation Very Poor Ease of navigation Poor Ease of navigation Neutral Ease of navigation Good Ease of navigation Very Good Ease of navigation Unsure/ I haven't used Appealing look and feel Appealing look and feel Very Poor Appealing look and feel Poor Appealing look and feel Neutral Appealing look and feel Good Appealing look and feel Very Good Appealing look and feel Unsure/ I haven't used Trustworthiness of information Trustworthiness of information Very Poor Trustworthiness of information Poor Trustworthiness of information Neutral Trustworthiness of information Good Trustworthiness of information Very Good Trustworthiness of information Unsure/ I haven't used Searching within the website Searching within the website Very Poor Searching within the website Poor Searching within the website Neutral Searching within the website Good Searching within the website Very Good Searching within the website Unsure/ I haven't used Preparedness resources Preparedness resources Very Poor Preparedness resources Poor Preparedness resources Neutral Preparedness resources Good Preparedness resources Very Good Preparedness resources Unsure/ I haven't used OK Question Title * 5. Which preparedness resources have you used or viewed on the website? Emergency plans (for example, FloodSafe, StormSafe guides) Emergency planning tool Local information Emergency planning checklists Resources in languages other than English Children’s education resources Other (please specify) I have not used any yet OK Question Title * 6. When browsing the new website did you encounter any missing or broken elements such as links, buttons or images? Yes No Not sure If "Yes", please specify OK Question Title * 7. Have you ever used this new website during an active emergency such as a flood or storm? If so, how helpful was it? Helpful Somewhat helpful Unhelpful I could not access the website at the time I haven't used the website in an active emergency Comment (optional) OK Question Title * 8. Do you have the Hazards Near Me app downloaded on your phone? Yes No I am not sure what this is OK Question Title * 9. Overall, how would you rate your experience using the NSW SES website? Poor Excellent Poor Excellent OK Question Title * 10. Do you have any other feedback or suggestions for improving the NSW SES website? OK Question Title * 11. Are you? (This question is optional and anonymous and helps us understand who we are reaching.) Member of the general public NSW SES volunteer NSW SES staff member OK DONE
