Ecommerce During The Coronavirus Crisis Survey

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* 1. In which market(s) does your store operate?

North America

Europe

China

Central or South America

Middle East

India

Asia (outside of China or India)

Australia or New Zealand

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* 2. How much revenue does your business bring in annually?

<$1m

$1-$10m

$10-$30m

$30m-$50m

$50m-$100m

$100m+

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* 3. Which vertical does your store fall within?

Animal and Pet Supplies

Arts & Crafts

Automotive

B2B

Books and Magazines

DIY & Tools

Pharmaceutical

Electronics and Computing

Fashion and Apparel

Food and Drink

Gardening

Gifts, Hobbies, Collectables

Health and Beauty

Home Furniture & Housewares

Jewelry, Watches, Accessories

Kitchen and Bath

Luxury Goods

Office Supplies and Furniture

Shoes

Sports Equipment

Toys

Other

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* 4. In which of the following markets are your goods produced? (multi-select)

China

India

Asia (outside of China/India)

North America

Middle East

Europe

Central or South America

Australia or New Zealand

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* 5. Are you seeing issues with production due to the COVID-19 virus in these markets?

Yes

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* 6. Are you seeing issues with your supply chain due to COVID-19?

Yes

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* 7. Please describe the issues you're seeing with your supply chain. (Skip if not applicable)

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* 8. Do you think you will have enough merchandise to maintain sales in your online store in the next few months?

Yes

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* 9. How concerned are you about consumer demand slowing down due to the COVID-19 virus outbreak? (1 = not concerned at all; 5 = extremely concerned)

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* 10. What do you predict will be the main challenge in the coming quarter:

Maintaining traffic and sales due to dropping demand due to COVID-19

Managing inventory and out of stock items in my online store

Getting inventory produced and shipped to my warehouse

Keeping my discount levels as low as last year

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* 11. Do you have physical stores?

Yes

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* 12. If you do have physical stores, what % of total sales is typically generated online?

0-20%

21-40%

41-60%

61-80%

81-100%

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* 13. If you do have physical stores, have you closed some or all of them?

Some

All

None

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* 14. If you have physical stores that you closed, when did you first close some or all of them?

4th week of March or more recently

2nd or 3rd week of March

1st week of March or earlier

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* 15. If you have or had physical stores, as of the most recent week, what % of total sales are generated online?

0-20%

21-40%

41-60%

61-80%

81-100%

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* 16. When inventory is low, how difficult is it for you to change how you rank your products on category pages on your online store?

Very quick and easy

Moderately quick and easy

Neither easy nor difficult

Somewhat difficult and time consuming

Very difficult and time consuming

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* 17. Are you satisfied with the time spent and difficulty of changing how you rank your products on category pages on your online store?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 18. How has your web traffic been affected by COVID-19?

Lower

No change

Higher

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* 19. How have your online sales been affected by COVID-19?

Lower

No change

Higher

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* 20. What is the biggest factor from COVID19 that is affecting your online sales? (for those who answered Lower in Q19)

We have proactively lowered our ad spend

We have less items in stock and lower level of supply

We have increased discounts levels or lowered prices

Other

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* 21. Have you increased discounting (whether in the form of direct discounts, free shipping or any other format), due to COVID-19?

Yes

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* 22. When do you believe your business will get back to normal?

2021

Never