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Carer Perspectives on the Draft NSQHS Standards (Third Edition)

The Australian Commission on Safety and Quality in Health Care is seeking feedback on the draft National Safety and Quality Health Service (NSQHS) Standards (Third Edition). The Standards guide safety and quality in Australian hospitals and health services and include a stronger focus on person-centred care, cultural safety, coordinated care, digital health and continuous improvement.

Carers WA wants to hear from unpaid carers about whether the draft Standards reflect the issues that matter most to carers and what could be improved.

A NSQHS consultation document is also available here, which contains links to the third edition draft and other government consultation activities.

The survey should take approximately 8–10 minutes to complete. Survey respondents will have the opportunity to go into a draw to win one of two $50 Prezzee gift vouchers.
Section 1: About You
1.Where do you live?(Required.)
2.What is your postcode?(Required.)
3.Do you identify as any of the following? (Select all that apply)(Required.)
4.Who do you primarily care for?(Required.)
5.What is the primary condition of the person you care for?(Required.)
Section 2: Safety and Quality Priorities
6.Overall, do you think the draft Standards address the issues that are most important to carers?(Required.)
7.Which issues are most important for carers? (Select up to 5)(Required.)
8.What important issues affecting carers are missing from the draft Standards?
Section 3: Improving Outcomes

The draft Standards aim to improve patient outcomes and experiences through stronger person-centred care and partnerships with patients, families and carers.
9.Do the draft Standards place enough emphasis on involving carers as partners in care?
10.Would stronger recognition of carers improve patient outcomes and safety?
11.What changes would strengthen the Standards and improve outcomes for carers and the people they care for?
Section 4: Coordination and Integration of Care

The Commission is seeking feedback on whether the Standards support coordinated care across services, settings and providers.
12.Based on your experience, do health services work well together when the person you care for moves between services?
13.Do you think the draft Standards place enough emphasis on coordinated care and discharge planning?
14.What improvements would help ensure safer and more coordinated care?
Section 5: Learning and Improvement

The draft Standards place a greater focus on continuous learning, improvement and responding to patient, family and carer feedback.
15.Do health services currently listen to carers' feedback and use it to improve care?
16.Do the draft Standards place enough emphasis on learning from carers' experiences?
17.What should health services do to better learn from carers and improve services?
Section 6: Clarity and Practicality

The Commission is asking whether the draft Standards are easy to understand and whether there is duplication or unnecessary complexity.
18.Based on the summary information provided, do the draft Standards appear easy to understand?
19.Are there any areas of the draft Standards that are unclear, repetitive or difficult to understand?
20.Is there anything that could be simplified?
Section 7: Overall Views
21.Would you support a requirement in the NSQHS Standards requiring health services to identify, recognise and involve carers wherever appropriate?
22.What is the single most important change you would like to see included in the final Standards?
23.Is there anything else you would like the Commission to consider?
24.Would you like to be contacted about future Carers WA consultations or advocacy activities?
25.If you would like to go into the draw to win one of two $50 Prezzee Gift Vouchers, please enter your details below: