The New Way of Working in Real Estate

What will the new world of work look like, and will it really work?

Please take a few short minutes to complete this survey and we will share the results with you first.

There has been a lot of discussion around the hybrid world of work.

Some of the questions we are all grappling with are; what is the right model? How do we manage teams remotely? What impact will it have on our culture? What will the World of Work look like in another 2 years?

Many agencies are doing great things to address these questions, while others are navigating the challenges that comes with a hybrid working concept to balance needs of the business and staff.

REIP is conducting this research survey to help our members navigate the post pandemic world of work, and will share the collective results with all of our members.

The answers you provide are confidential and individual answers will not be shared. If you have any questions about this survey, please contact Sadhana Smiles sadhana.smiles@reip.com.au. Thank you.

Tell us about your office

Question Title

* 1. Your office model is

Independant

Franchise

Boutique Brand

Question Title

* 2. Your role in the office is

Business Owner

Manager/Team Leader

Property Manager

Sales Agent

Administrator

Other (please specify)

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* 3. The total number of people working in your office is

1-3

4-6

7-10

11-15

16-20

21+

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* 4. The number of people in the following roles is

	Number
Sales Agents	Sales Agents Number menu
Property Managers	Property Managers Number menu
Admin Team (inc reception, marketing, PA's)	Admin Team (inc reception, marketing, PA's) Number menu
Off Shore team	Off Shore team Number menu
Managers or Heads of Depts	Managers or Heads of Depts Number menu
Directors	Directors Number menu

Other (please specify)

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* 5. Your office is located in

ACT

NSW

QLD

Tas

VIC

Tell us about how your office is working in the post pandemic world

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* 6. Does your office currently offer Work From Home (WFH) options?

Yes

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* 7. If WFH is on offer, what do they look like?

Set days employee can work from home

Mixture of WFH and working in the office

Some employees have refused to return to the office

All employees are working from the office

An adhoc structure

Other (please specify)

Question Title

* 8. How well is WFH working for your business?

Really well - it's allowed our team and business to thrive

Moderately well - we do need more tweaking to get it right

Not well - we need help setting up structures to make this work

Not well - I want to stop WFH options

Other (please specify)

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* 9. When the team are in the office, they are

Doing the same work they would do at home

Only coming into the office to attend training sessions

Coming into the office to work and connect with the team

Other (please specify)

Question Title

* 10. If your office has WFH options, what issues are you experiencing?

Team culture - I have problems keeping individuals connected to the team culture

Productivity - I have no clear line of vision as to what our team do day to day

Effectiveness - I am not sure our team are working as effectively as they would if they were in the office being supervised

Customer service - I don't know if all work is being done until I get complaints from clients

No issues - we're all working effectively and productively as a team

Other (please specify)

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* 11. If WFH options are on offer, have workplace contracts been updated to reflect this?

Yes

In progress

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* 12. If WFH options are on offer, have home environments been audited?

Yes

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* 13. If WFH options are on offer, has the business strategy been reviewed?

Yes

In Progress

Tell us about how the changes that have been made to your business

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* 14. What processes were introduced to your business?

	We already had this in place	Started it during COVID	Have continued post COVID
Moved to a paperless office	Moved to a paperless office We already had this in place	Moved to a paperless office Started it during COVID	Moved to a paperless office Have continued post COVID
Every team member has a laptop	Every team member has a laptop We already had this in place	Every team member has a laptop Started it during COVID	Every team member has a laptop Have continued post COVID
Conduct virtual auctions	Conduct virtual auctions We already had this in place	Conduct virtual auctions Started it during COVID	Conduct virtual auctions Have continued post COVID
Conduct virtual routine inspections for both sale and rental properties	Conduct virtual routine inspections for both sale and rental properties We already had this in place	Conduct virtual routine inspections for both sale and rental properties Started it during COVID	Conduct virtual routine inspections for both sale and rental properties Have continued post COVID
Use of virtual tours to advertise vacant rental properties	Use of virtual tours to advertise vacant rental properties We already had this in place	Use of virtual tours to advertise vacant rental properties Started it during COVID	Use of virtual tours to advertise vacant rental properties Have continued post COVID
Have a contactless process for tenants moving into rental properties	Have a contactless process for tenants moving into rental properties We already had this in place	Have a contactless process for tenants moving into rental properties Started it during COVID	Have a contactless process for tenants moving into rental properties Have continued post COVID
Offer WFH options for all employees	Offer WFH options for all employees We already had this in place	Offer WFH options for all employees Started it during COVID	Offer WFH options for all employees Have continued post COVID

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* 15. What new software have you implemented?

Sorted

Snug

Inspection Express

Bricks and Agent

Other (please specify)

Tell us about how your people are being supported

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* 16. What wellness programs have you implemented?

Yoga

Meditation

Retreats

Real Care App for every team member

Other (please specify)

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* 17. Do you ensure that your teams

	Yes	No	Don't know
Take regular short breaks	Take regular short breaks Yes	Take regular short breaks No	Take regular short breaks Don't know
Don't eat their lunch at their desk	Don't eat their lunch at their desk Yes	Don't eat their lunch at their desk No	Don't eat their lunch at their desk Don't know
Take regular annual leave	Take regular annual leave Yes	Take regular annual leave No	Take regular annual leave Don't know
Understand where their stress points are and how to handle them e.g breathing exercises	Understand where their stress points are and how to handle them e.g breathing exercises Yes	Understand where their stress points are and how to handle them e.g breathing exercises No	Understand where their stress points are and how to handle them e.g breathing exercises Don't know

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* 18. During the pandemic and lockdowns, many of us did daily check ins with our teams. Are you still doing this either virtually or face to face?

Yes

Didn't do it during the pandemic

Our team were already doing check-ins before the pandemic

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* 19. Do you have an Employee Assistance Program in place

Yes

Not sure what this is

In the process of reviewing this to implement

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* 20. Have you developed a clear set of employee value propositions to retain talent in your business?

Yes

Not sure what this is

In the process of putting this together to implement

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* 21. How many employees have left your organisation in the last 2 years?

1-2

3-4

5-6

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* 22. What is the key reason people have left?

Career progression

Higher salary

Poor performance

Health reasons

I didn't ask

Other (please specify)

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* 23. What are the key challenges in your office?

Staff retention

Recruitment

Increased wages

Profitability

Hybrid work options

Staff accountability

Keeping teams connected to the culture

Office structure with WFH options

Other (please specify)

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* 24. What training sessions would your team benefit in attending?

Leading in a hybrid world

Business Strategy for a hybrid world of work

Accountability with remote team

None

Other (please specify)

Thank you for your participation in this survey. Should you have any concerns or questions please get in touch with Sadhana Smiles sadhana.smiles@reip.com.au.