National Water Utility Survey | Impacts of COVID-19 Emergency

Please fill out this rapid survey to assess the overall impacts of the COVID-19 pandemic emergency on your utility. NRWA will use the information generated by this survey to support legislation to help all water utilities respond to and recover from this crisis.

The survey is intended for all water and wastewater utilities ("water utility") nationwide. Your answers will be kept strictly confidential. Please fill out one survey per utility. Thank you for time.

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* 1. Select Your State

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* 2. Which services does your utility provide?

Water

Wastewater

Both

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* 3. List the number of service connections below. Please enter whole numbers only (no commas).

Residential

Commercial

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* 4. Which answer below best describes your utility's organizational structure?

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* 5. Provide an approximate percentage of water production/purchase/effluent treatment in comparison to usual over the past 30 days.

100% equals no change from normal usage, or greater than normal usage. Less than 100% indicates less usage than normal.

Percentage of normal water production

100%

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. If your utility is pumping/treating less water, what is the reason?

Customer-driven businesses shut down or slowed

Manufacturing shut down or slowed

Other large customer / building closures

Reduced demand overall

Other (please specify)

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* 7. Has your utility experienced a loss of revenue as a result of nonpayment of bills?

Yes

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* 8. Provide an approximate percentage of your actual/expected collection of revenue in comparison to usual. Please use the best information you have for the billing cycle most impacted by the COVID-19 emergency.

100% equals no change from normal billing revenue, or greater than normal. Less than 100% indicates less revenue than normal.

Percentage of normal revenue collection

100%

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. If normal revenue has been reduced by COVID-19, please provide a dollar amount in the categories below. Please enter whole numbers only (no commas).

Total actual loss of revenue in dollars ($)

Total anticipated loss of revenue in dollars ($) during the next 90 days

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* 10. Are you experiencing problems obtaining essential chemicals and equipment? Check all that apply.

Chemicals

Bulk Treatment Supplies (e.g., filter media, lime)

Essential Equipment (e.g. pumps, motors)

Personal Protective Equipment (PPE)

Other (specify below)

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* 11. Are you experiencing problems with processing of lab samples or regulatory compliance due to COVID-19?

Yes

Comments

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* 12. Please rate your level of concern with maintaining required staffing due to COVID-19.

None

Moderate

Extreme

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 13. Please rate your level of concern maintaining financial sustainability due to loss of revenue.

None

Moderate

Extreme

Clear

i We adjusted the number you entered based on the slider’s scale.

National Water Utility Survey | Impacts of COVID-19 Emergency

Question Title

* 1. Select Your State

Question Title

* 2. Which services does your utility provide?

Question Title

* 3. List the number of service connections below. Please enter whole numbers only (no commas).

Question Title

* 4. Which answer below best describes your utility's organizational structure?

Question Title

* 5. Provide an approximate percentage of water production/purchase/effluent treatment in comparison to usual over the past 30 days. 100% equals no change from normal usage, or greater than normal usage. Less than 100% indicates less usage than normal.

Question Title

* 6. If your utility is pumping/treating less water, what is the reason?

Question Title

* 7. Has your utility experienced a loss of revenue as a result of nonpayment of bills?

Question Title

Question Title

* 9. If normal revenue has been reduced by COVID-19, please provide a dollar amount in the categories below. Please enter whole numbers only (no commas).

Question Title

* 10. Are you experiencing problems obtaining essential chemicals and equipment? Check all that apply.

Question Title

* 11. Are you experiencing problems with processing of lab samples or regulatory compliance due to COVID-19?

Question Title

* 12. Please rate your level of concern with maintaining required staffing due to COVID-19.

Question Title

* 13. Please rate your level of concern maintaining financial sustainability due to loss of revenue.

* 5. Provide an approximate percentage of water production/purchase/effluent treatment in comparison to usual over the past 30 days.

100% equals no change from normal usage, or greater than normal usage. Less than 100% indicates less usage than normal.