First Federal Savings of Lorain Online Banking Survey

* 1. How often do you use Online Banking?

Daily

Weekly

Monthly

Never

* 2. How long have you been an online banking user?

0 - 6 months

6 months - 2 years

2 years - 5 years

5 years or more

* 3. A video demo of the new online banking site is available. Did the demo video help with the navigation of the new site?

Yes

No

Have not viewed

* 4. Which features do you use on a regular basis?

Account Access / Inquiry

Bill Pay

Transfer funds between accounts

Order checks

E-statements

* 5. How satisfied are you with the design/layout of these features.

	Very Dissatisfied	Dissatisfied	Nuetral	Satisfied	Very Satisfied	N/A
Account Access / Inquiry	Account Access / Inquiry Very Dissatisfied	Account Access / Inquiry Dissatisfied	Account Access / Inquiry Nuetral	Account Access / Inquiry Satisfied	Account Access / Inquiry Very Satisfied	Account Access / Inquiry N/A
Bill Pay	Bill Pay Very Dissatisfied	Bill Pay Dissatisfied	Bill Pay Nuetral	Bill Pay Satisfied	Bill Pay Very Satisfied	Bill Pay N/A
Transfer funds between accounts	Transfer funds between accounts Very Dissatisfied	Transfer funds between accounts Dissatisfied	Transfer funds between accounts Nuetral	Transfer funds between accounts Satisfied	Transfer funds between accounts Very Satisfied	Transfer funds between accounts N/A
Ordering checks	Ordering checks Very Dissatisfied	Ordering checks Dissatisfied	Ordering checks Nuetral	Ordering checks Satisfied	Ordering checks Very Satisfied	Ordering checks N/A
E-statements	E-statements Very Dissatisfied	E-statements Dissatisfied	E-statements Nuetral	E-statements Satisfied	E-statements Very Satisfied	E-statements N/A

* 6. How satisfied are you with the ease of navigation/use of these features.

	Very Dissatisfied	Dissatisfied	Nuetral	Satisfied	Very Satisfied	N/A
Account Access / Inquiry	Account Access / Inquiry Very Dissatisfied	Account Access / Inquiry Dissatisfied	Account Access / Inquiry Nuetral	Account Access / Inquiry Satisfied	Account Access / Inquiry Very Satisfied	Account Access / Inquiry N/A
Bill Pay	Bill Pay Very Dissatisfied	Bill Pay Dissatisfied	Bill Pay Nuetral	Bill Pay Satisfied	Bill Pay Very Satisfied	Bill Pay N/A
Transfer funds between accounts	Transfer funds between accounts Very Dissatisfied	Transfer funds between accounts Dissatisfied	Transfer funds between accounts Nuetral	Transfer funds between accounts Satisfied	Transfer funds between accounts Very Satisfied	Transfer funds between accounts N/A
Ordering checks	Ordering checks Very Dissatisfied	Ordering checks Dissatisfied	Ordering checks Nuetral	Ordering checks Satisfied	Ordering checks Very Satisfied	Ordering checks N/A
E-statements	E-statements Very Dissatisfied	E-statements Dissatisfied	E-statements Nuetral	E-statements Satisfied	E-statements Very Satisfied	E-statements N/A

* 7. What is your age?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

* 8. Do you have any other suggestions for improvement of the site and/or its features?