First Federal Savings of Lorain Online Banking Survey Question Title * 1. How often do you use Online Banking? Daily Weekly Monthly Never Question Title * 2. How long have you been an online banking user? 0 - 6 months 6 months - 2 years 2 years - 5 years 5 years or more Question Title * 3. A video demo of the new online banking site is available. Did the demo video help with the navigation of the new site? Yes No Have not viewed Question Title * 4. Which features do you use on a regular basis? Account Access / Inquiry Bill Pay Transfer funds between accounts Order checks E-statements Question Title * 5. How satisfied are you with the design/layout of these features. Very Dissatisfied Dissatisfied Nuetral Satisfied Very Satisfied N/A Account Access / Inquiry Account Access / Inquiry Very Dissatisfied Account Access / Inquiry Dissatisfied Account Access / Inquiry Nuetral Account Access / Inquiry Satisfied Account Access / Inquiry Very Satisfied Account Access / Inquiry N/A Bill Pay Bill Pay Very Dissatisfied Bill Pay Dissatisfied Bill Pay Nuetral Bill Pay Satisfied Bill Pay Very Satisfied Bill Pay N/A Transfer funds between accounts Transfer funds between accounts Very Dissatisfied Transfer funds between accounts Dissatisfied Transfer funds between accounts Nuetral Transfer funds between accounts Satisfied Transfer funds between accounts Very Satisfied Transfer funds between accounts N/A Ordering checks Ordering checks Very Dissatisfied Ordering checks Dissatisfied Ordering checks Nuetral Ordering checks Satisfied Ordering checks Very Satisfied Ordering checks N/A E-statements E-statements Very Dissatisfied E-statements Dissatisfied E-statements Nuetral E-statements Satisfied E-statements Very Satisfied E-statements N/A Question Title * 6. How satisfied are you with the ease of navigation/use of these features. Very Dissatisfied Dissatisfied Nuetral Satisfied Very Satisfied N/A Account Access / Inquiry Account Access / Inquiry Very Dissatisfied Account Access / Inquiry Dissatisfied Account Access / Inquiry Nuetral Account Access / Inquiry Satisfied Account Access / Inquiry Very Satisfied Account Access / Inquiry N/A Bill Pay Bill Pay Very Dissatisfied Bill Pay Dissatisfied Bill Pay Nuetral Bill Pay Satisfied Bill Pay Very Satisfied Bill Pay N/A Transfer funds between accounts Transfer funds between accounts Very Dissatisfied Transfer funds between accounts Dissatisfied Transfer funds between accounts Nuetral Transfer funds between accounts Satisfied Transfer funds between accounts Very Satisfied Transfer funds between accounts N/A Ordering checks Ordering checks Very Dissatisfied Ordering checks Dissatisfied Ordering checks Nuetral Ordering checks Satisfied Ordering checks Very Satisfied Ordering checks N/A E-statements E-statements Very Dissatisfied E-statements Dissatisfied E-statements Nuetral E-statements Satisfied E-statements Very Satisfied E-statements N/A Question Title * 7. What is your age? 18 to 24 25 to 34 35 to 44 45 to 54 55 to 64 65 to 74 75 or older Question Title * 8. Do you have any other suggestions for improvement of the site and/or its features? Submit