Survey of Appointments and AccuRx Total Triage

Yes

Phoned for appointment

Used online request form for appointment

Came into the surgery to request an appointment

Not applicable, I did not request an appointment

Better than Calling

Worse than calling

Not applicable, I have not used the online form

Better than when called previously

Worse than when called previously

Not applicable, I did not call

Yes, I was offered an appointment

No, I was redirected to alternative NHS services

Not applicable, I did not request an appointment

Easier to make an appointment than when I requested one previously

Less easy to make an appointment than when I requested one previously

Not applicable, I have not requested an appointment recently and in the past year