Estate Management IntroductionWe aim to offer the highest standard of service at all times. We would like to know about your recent experience of our neighbourhood and estate management services. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about winners will appear in our quarterly newsletter. Question Title * 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 2. Overall, how satisfied or dissatisfied are you with Caledonia's management of the neighbourhood you live in? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 3. How satisfied or dissatisfied are you with your neighbourhood as a place to live? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 4. In the last year would you say your neighbourhood has improved or declined? Greatly improved Slightly improved Stayed the same Slightly declined Greatly declined Question Title * 5. How satisfied or dissatisfied are you with grounds maintenance, such as grass cutting, in your area? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable Question Title * 6. How satisfied or dissatisfied are you with the cleaning of internal communal areas? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable Question Title * 7. How satisfied or dissatisfied are you with the cleaning of external communal areas? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable Question Title * 8. How satisfied or dissatisfied are you with the cleaning of windows? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Not applicable Question Title * 9. Please use this space to tell us about any specific problems or issues in your neighbourhood: Question Title * 10. How could we improve your neighbourhood or the way we manage it? Please use this space to tell us: Question Title * 11. Further contact Please tick this box if you would like us to contact you Question Title * 12. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey) Name Address Address 2 City/Town Post Code Email Address Telephone Number Thank you for taking part in our survey! Done
