NRMA Contact Centre Enterprise Agreement Survey

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* 2. How long have you worked for the NRMA?

Less than 2 years

2 - 5 years

5 - 10 years

10 years or longer

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* 3. Are you

Part time

Full time

Casual

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* 4. Which NRMA do you work at?

Gosford Road Service

SOP Road Service

Gosford Sales

Other (please specify)

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* 5. What are the three things that you enjoy most about working for NRMA?

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* 6. What are the three things that you enjoy least about working for NRMA?

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* 7. How would you feel about the conditions currently provided by NRMA?

	Highly Satisfied	Satisfied	OK	Dissatisfied	Highly Dissatisfied
Salary	Salary Highly Satisfied	Salary Satisfied	Salary OK	Salary Dissatisfied	Salary Highly Dissatisfied
Salary Banding	Salary Banding Highly Satisfied	Salary Banding Satisfied	Salary Banding OK	Salary Banding Dissatisfied	Salary Banding Highly Dissatisfied
Classifications	Classifications Highly Satisfied	Classifications Satisfied	Classifications OK	Classifications Dissatisfied	Classifications Highly Dissatisfied
Performance Appraisals	Performance Appraisals Highly Satisfied	Performance Appraisals Satisfied	Performance Appraisals OK	Performance Appraisals Dissatisfied	Performance Appraisals Highly Dissatisfied
Consultation About workplace Change	Consultation About workplace Change Highly Satisfied	Consultation About workplace Change Satisfied	Consultation About workplace Change OK	Consultation About workplace Change Dissatisfied	Consultation About workplace Change Highly Dissatisfied
Bonus/Incentives	Bonus/Incentives Highly Satisfied	Bonus/Incentives Satisfied	Bonus/Incentives OK	Bonus/Incentives Dissatisfied	Bonus/Incentives Highly Dissatisfied
Hours of Work	Hours of Work Highly Satisfied	Hours of Work Satisfied	Hours of Work OK	Hours of Work Dissatisfied	Hours of Work Highly Dissatisfied
Leave AL or Long Service Leave	Leave AL or Long Service Leave Highly Satisfied	Leave AL or Long Service Leave Satisfied	Leave AL or Long Service Leave OK	Leave AL or Long Service Leave Dissatisfied	Leave AL or Long Service Leave Highly Dissatisfied
Paternity Leave	Paternity Leave Highly Satisfied	Paternity Leave Satisfied	Paternity Leave OK	Paternity Leave Dissatisfied	Paternity Leave Highly Dissatisfied
Staff Benefits	Staff Benefits Highly Satisfied	Staff Benefits Satisfied	Staff Benefits OK	Staff Benefits Dissatisfied	Staff Benefits Highly Dissatisfied
Redundancy	Redundancy Highly Satisfied	Redundancy Satisfied	Redundancy OK	Redundancy Dissatisfied	Redundancy Highly Dissatisfied
Personal Leave	Personal Leave Highly Satisfied	Personal Leave Satisfied	Personal Leave OK	Personal Leave Dissatisfied	Personal Leave Highly Dissatisfied
Compassionate Leave	Compassionate Leave Highly Satisfied	Compassionate Leave Satisfied	Compassionate Leave OK	Compassionate Leave Dissatisfied	Compassionate Leave Highly Dissatisfied
Training	Training Highly Satisfied	Training Satisfied	Training OK	Training Dissatisfied	Training Highly Dissatisfied
Dispute Resolution	Dispute Resolution Highly Satisfied	Dispute Resolution Satisfied	Dispute Resolution OK	Dispute Resolution Dissatisfied	Dispute Resolution Highly Dissatisfied
Break Times	Break Times Highly Satisfied	Break Times Satisfied	Break Times OK	Break Times Dissatisfied	Break Times Highly Dissatisfied
Penalty Rates	Penalty Rates Highly Satisfied	Penalty Rates Satisfied	Penalty Rates OK	Penalty Rates Dissatisfied	Penalty Rates Highly Dissatisfied
Workplace Flexibility	Workplace Flexibility Highly Satisfied	Workplace Flexibility Satisfied	Workplace Flexibility OK	Workplace Flexibility Dissatisfied	Workplace Flexibility Highly Dissatisfied

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* 8. Do you have any comments regarding any of the above?

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* 9. How do you find Working from Home? (Can pick more than 1 answer)

Good

Not so good

Somewhat satisfying

Undecided

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* 10. Does Working from Home allow for greater flexibility? (Can pick more than 1 answer)

Yes it Provides lots more flexibility

Could allow for more flexibility

Undecided

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* 11. Do you believe that you still need more support now that you are working from home like you had at the office? (Can pick more than 1 answer)

I would like my manager to check in with me a bit more as I need the encouragement and support

I am happy being left alone to do my work as I enjoy the autonomy

No I feel that we get more support now than ever

Undecided

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* 12. Do you find working from home challenging? (Can pick more than 1 answer)

No I’m finding WFH rewarding and completing more work than ever

I am finding it challenging and harder to meet KPI’s

I find it the same as when I was at work

I’m finding it OK but could use a bit more support from my manager

It was hard at first but now that I’m getting used to it, I find it rewarding

Undecided

NRMA Contact Centre Enterprise Agreement Survey

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* 1. Your name

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* 2. How long have you worked for the NRMA?

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* 3. Are you

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* 4. Which NRMA do you work at?

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* 5. What are the three things that you enjoy most about working for NRMA?

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* 6. What are the three things that you enjoy least about working for NRMA?

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* 7. How would you feel about the conditions currently provided by NRMA?

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* 8. Do you have any comments regarding any of the above?

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* 9. How do you find Working from Home? (Can pick more than 1 answer)

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* 10. Does Working from Home allow for greater flexibility? (Can pick more than 1 answer)

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* 11. Do you believe that you still need more support now that you are working from home like you had at the office? (Can pick more than 1 answer)

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* 12. Do you find working from home challenging? (Can pick more than 1 answer)

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* 13. Are there any resources that you still require for the transition to working from home?

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* 14. Are there any other conditions that you would like to see on the log of claims?

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* 15. General Comments

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* 16. Are you a member of the United Services Union?

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* 17. If you answered no would you like information on how to join the union?

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* 18. Are you interested in becoming a USU Bargaining Representative?

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* 19. Are you interested in becoming a USU Delegate?