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Complete this CVP Organizational Health Check for a quick diagnosis on your organization’s customer experience impact. This brief, six-question assessment should take less than two minutes to complete.

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* Contact information

Rate your agreement with each statement. Feel free to provide additional relevant comments.

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* 1. I believe our organization is meeting the Member Touchpoint Measures (MTM) requirement for First Call Resolution.

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* 2. I believe our organization’s members and providers are sharing positive feedback regarding their customer interactions.

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* 3. I believe that our organization’s processes and procedures are viewed as customer-friendly.

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* 4. I believe our organization’s membership enrollment has increased and membership attrition has decreased in the past 12 months.

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* 5. I believe positive feedback on our organization is being seen on social media (i.e., Facebook, Twitter, etc.).

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* 6. I believe our organization is creating customer experiences that are unmatched in the industry.

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