BikeBiz 2015 Retail Survey Question Title * 1. By what percentage have your annual profits increased or declined year-on-year? Up 50% or more Up 30% to 50% Up 10% to 30% Not much change Down 10% to 30% Down 30% to 50% Down 50% or more Add a comment Question Title * 2. What will you spend any investment in the business on? Store security Staff wage or hiring New store Developing online trade Expanding stock levels Paying loans or supplier debts Store vehicles Marketing Redecoration or point of sale Workshop renovation or tooling Staff training Add a comment Question Title * 3. Which sectors have been most popular and seen a rise in sales and demand? Road MTB Commuter/hybrid BMX Electric Cargo bikes Cyclocross Add a comment Question Title * 4. Have you found competition for business has increased this year? Yes, there are more competitors About the same amount of competitors No, there are less competitors Add a comment Question Title * 5. Are you selling more or less bikes with finance deals than this time last year? More About the same Less Add a comment Question Title * 6. What portion of your business do cycle to work sales represent? Over 30% Between 15% and 30% Between 1% and 15% No C2W business Add a comment Question Title * 7. Would you fit a part that has been bought online or elsewhere, or simply turn the customer away? I'd do the job I would refuse the job Depends on the job Add a comment Question Title * 8. How helpful is your main distribution partner? Very helpful Helpful Middling Not very helpful Awful Add a comment Question Title * 9. What frustrates you most about distributors? Low stock levels No loyalty to small accounts Poor customer service Pricing Use of eBay Poor returns policy Slow delivery Lack of knowledge Being pushed new lines Nothing Add a comment Question Title * 10. What's the main benefit of having distribution partners? Sourcing stock Quick delivery Pricing and deals Support Product knowledge Single point of contact Vendor relations Loyalty Add a comment Question Title * 11. What would you like to see more of from distributors? Fairer pricing More stock Better communication Service and support Marketing More deals More face-to-face contact Knowledge Fewer account managers Nothing Add a comment Question Title * 12. How confident do you feel about trading in 2016? I feel confident about my business in 2016 I don't feel confident about my business in 2016 Add a comment Done
