Anti-social behaviour IntroductionWe aim to offer the highest standard of service at all times. We would like to know about your recent experience of our service when dealing with your anti-social behaviour issue. Please take a few minutes to complete this survey and share your views with us. Data ProtectionWe treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email enquiries@caledoniaha.co.uk.All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25. News about our winners will appear in our quarterly newsletter. Question Title * 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied No opinion Question Title * 2. How would you describe the member of staff dealing with your anti-social behaviour complaint? Always Usually Occasionally Never Helpful Helpful Always Helpful Usually Helpful Occasionally Helpful Never Courteous Courteous Always Courteous Usually Courteous Occasionally Courteous Never Sensitive Sensitive Always Sensitive Usually Sensitive Occasionally Sensitive Never Responsive Responsive Always Responsive Usually Responsive Occasionally Responsive Never Knowledgeable Knowledgeable Always Knowledgeable Usually Knowledgeable Occasionally Knowledgeable Never Question Title * 3. How satisfied or dissatisfied were you with the following aspects of our service? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied The speed of our initial response The speed of our initial response Very satisfied The speed of our initial response Fairly satisfied The speed of our initial response Neither satisfied nor dissatisfied The speed of our initial response Fairly dissatisfied The speed of our initial response Very dissatisfied The advice provided by staff The advice provided by staff Very satisfied The advice provided by staff Fairly satisfied The advice provided by staff Neither satisfied nor dissatisfied The advice provided by staff Fairly dissatisfied The advice provided by staff Very dissatisfied How well you were kept up to date with what was happening How well you were kept up to date with what was happening Very satisfied How well you were kept up to date with what was happening Fairly satisfied How well you were kept up to date with what was happening Neither satisfied nor dissatisfied How well you were kept up to date with what was happening Fairly dissatisfied How well you were kept up to date with what was happening Very dissatisfied The support provided by staff The support provided by staff Very satisfied The support provided by staff Fairly satisfied The support provided by staff Neither satisfied nor dissatisfied The support provided by staff Fairly dissatisfied The support provided by staff Very dissatisfied The speed with which your anti-social behaviour case was dealt with overall The speed with which your anti-social behaviour case was dealt with overall Very satisfied The speed with which your anti-social behaviour case was dealt with overall Fairly satisfied The speed with which your anti-social behaviour case was dealt with overall Neither satisfied nor dissatisfied The speed with which your anti-social behaviour case was dealt with overall Fairly dissatisfied The speed with which your anti-social behaviour case was dealt with overall Very dissatisfied Question Title * 4. Overall, how satisfied or dissatisfied are you with the way your anti-social behaviour complaint was dealt with? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 5. Overall, how satisfied or dissatisfied are you with the final outcome of your anti-social behaviour complaint? Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied Question Title * 6. How could we improve the way we deal with anti-social behaviour? Please use this space to tell us: Question Title * 7. Further contact Please tick this box if you would like us to contact you Question Title * 8. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey. Your details are also required if you wish to take part in the prize draw) Name Address Address 2 City/Town Post Code Email Address Telephone Number Thank you for taking part in our survey! Done