OMH works diligently to ensure individuals and families with language access needs obtain quality mental health services and supports. Mental health service providers are required to provide language access services to people with Limited English Proficiency (LEP). This includes:
1) Providing mental health services in an individual's preferred language.
2) Providing an interpreter if needed, at no charge.
3) Providing vital forms and documents in an individual’s preferred language.
If you feel that you did not receive services in your preferred language, please complete the following information. If you should have any additional questions, please reach out to matthew.canuteson@omh.ny.gov.

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* 1. Person making the complaint:

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* 2. What was the problem? Check all the boxes that apply and explain below.

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* 3. When did the problem occur?

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* 4. Where did the problem occur?

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* 5. Describe what happened. Please be specific.  List language, services and
documents needed. Include names, addresses and phone numbers of people involved, if known.

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* 6. Did you complain to anyone from the Department/Agency? Who and what was the response? Please be specific.

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