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Hartlepool Customer Feedback April 26 - Mar 27

1.
On a scale of 0 to 10,
How likely is it that you would recommend this service to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likelyExtremely likely
2.How easy was it to access our service?(Required.)
3.Do you agree that you received a timely response to your request for support(Required.)
4.Do you agree that our service has helped you to maximise your income and entitlements?(Required.)
5.Do you agree that our service has helped to improve your overall wellbeing?(Required.)
6.Has our support helped to reduce your financial stress?(Required.)
7.Did you receive any debt advice from our service?(Required.)
8.Do you feel more confident in managing your finances since receiving support from our service?
9.How would you rate the financial advice you received and any digital tools provided?
10.Since receiving debt advice, which of the following apply to you?
11.Did our service provide you with support in appealing a benefit decision?(Required.)
12.Did you feel supported and informed throughout the appeals process?
13.How would you rate the advice and assistance your received throughout your appeal?
14.How satisfied were you with the support provided during the appeals process?
15.Would you agree that your appointment was at a time and venue that was convenient for you?(Required.)
16.Were you signposted or referred to another agency?(Required.)
17.If you were signposted or referred to another agency, do you agree that the agency that you were referred to was the right agency for your needs?
18.If you were signposted or referred to another agency, do you agree that you were provided with clear information on the agency you were being referred to?
19.Overall, how would you rate the service you received, including the quality of advice and the level of support provided.(Required.)
20.Do you have any other comments, questions, or concerns?