* 1. Received an appointment for routine care as soon as needed.

* 2. Received an appointment for acute care, example cold or flu, as soon as needed.

* 3. How long was your wait to be registered?

* 4. Did nurses/dental assistant/providers introduce themselves?

* 5. Provider seemed informed about my needs and about care from other providers.

* 6. Received an appointment with a specialist as soon as needed.

* 7. Would you recommend our healthcare practice to your family and friends?

* 8. Family HealthCare's Access Plan co-pays are reasonable.