* 1. Have you used Newton's 311 reporting system before?

* 2. What methods have you used to submit requests to 311?

* 3. How frequently would you say you use the system?

* 5. Did you feel the communication you received back from the city was accurate?

* 6. After you submitted your request, was your issue resolved to your satisfaction?

* 7. What suggestions do you have to improve the 311 reporting system?