311 User Survey Question Title * 1. Have you used Newton's 311 reporting system before? Yes No Question Title * 2. What methods have you used to submit requests to 311? Telephone Computer Smart Phone Question Title * 3. How frequently would you say you use the system? Once a week Once a month Once a year Never Other (please specify) Question Title * 4. On a scale of 1-10, how satisfied have you been with the user-friendliness of the system, with 1 being not satisfied at all, and 10 being very satisfied? 1 2 3 4 5 6 7 8 9 10 Question Title * 5. Did you feel the communication you received back from the city was accurate? Yes No Other (please specify) Question Title * 6. After you submitted your request, was your issue resolved to your satisfaction? Yes No Other (please specify) Question Title * 7. What suggestions do you have to improve the 311 reporting system? Done