thyssenkrupp Polysius Service Survey Question Title 1. Name Question Title 2. Title Question Title 3. Name of Plant and Location Question Title 4. Which office do you work with primarily? Polysius - Atlanta A-C Equipment Services - Milwaukee Question Title 5. What are the main reasons you typically reach out to our team? Field Service Spares Automation/ Lab Automation CAPEX Projects including upgrades, revamps, greenfield and brownfield Information on technologies to address new regulatory or production needs (such as decarbonization) Other reasons Question Title 6. How would you prefer to contact us? Call/email a specific team member Call the general office number 770-955-3660 for Atlanta or 414-475-2554 for A-C in Milwaukee Email a Polysius or A-C Group Email Go through a contact form on the website Text message Other (please specify) Question Title 7. On a Scale of 0-10, how easy is it to connect with the right person at Polysius or A-C to address your needs? 0 (Very difficult) 10 (Very easy) Clear i We adjusted the number you entered based on the slider’s scale. Question Title 8. On a Scale of 0-10, how would you rate our response time to your inquiries? 0 (Not satisfied) 10 (Very satisfied) Clear i We adjusted the number you entered based on the slider’s scale. Question Title 9. On a Scale of 0-10, how well do our responses meet your needs? 0 (Not satisfied) 10 (Very satisfied) Clear i We adjusted the number you entered based on the slider’s scale. Question Title 10. Please identify our strength(s) as a Service company? Question Title 11. Please identify our weakness(es) as a Service company? Question Title 12. Are you interested in a regional technical forum and/or training? Yes No Question Title 13. If you are interested in a regional technical forum / training, please rank the following topics from most needed to least needed for your plant operations. Question Title 14. On a Scale of 0-10, how interested are you in a customized, bundled Service package with varying levels of services? 0 (not interested at all) 10 (very interested) Clear i We adjusted the number you entered based on the slider’s scale. Question Title 15. How important would the following Service package components be to your plant operations? Not at all Not very Neutral Very Extremely Equipment Inspections Equipment Inspections Not at all Equipment Inspections Not very Equipment Inspections Neutral Equipment Inspections Very Equipment Inspections Extremely Equipment Maintenance Planning Equipment Maintenance Planning Not at all Equipment Maintenance Planning Not very Equipment Maintenance Planning Neutral Equipment Maintenance Planning Very Equipment Maintenance Planning Extremely Process Audits Process Audits Not at all Process Audits Not very Process Audits Neutral Process Audits Very Process Audits Extremely Remote Equipment Monitoring Remote Equipment Monitoring Not at all Remote Equipment Monitoring Not very Remote Equipment Monitoring Neutral Remote Equipment Monitoring Very Remote Equipment Monitoring Extremely Remote Hotline Remote Hotline Not at all Remote Hotline Not very Remote Hotline Neutral Remote Hotline Very Remote Hotline Extremely On-site Training On-site Training Not at all On-site Training Not very On-site Training Neutral On-site Training Very On-site Training Extremely Hot Kiln Alignment Hot Kiln Alignment Not at all Hot Kiln Alignment Not very Hot Kiln Alignment Neutral Hot Kiln Alignment Very Hot Kiln Alignment Extremely Kiln Tire and Mill Journal Grinding Kiln Tire and Mill Journal Grinding Not at all Kiln Tire and Mill Journal Grinding Not very Kiln Tire and Mill Journal Grinding Neutral Kiln Tire and Mill Journal Grinding Very Kiln Tire and Mill Journal Grinding Extremely Are there any other Services you are interested in that are not listed above? Question Title 16. Additional Comments and Feedback for us: Done
