SurveyMonkey Powered Online Survey

Question Title

1. Overall, how well does Selective’s website meet your needs?

Very Dissatisfied
1

2

3

4

5

6

7

8

9

Very Satisfied
10

Very Dissatisfied
1

2

3

4

5

6

7

8

9

Very Satisfied
10

Question Title

2. Did you find the information on the Selective website informative?

Strongly Disagree
1

2

3

4

5

6

7

8

9

Strongly Agree
10

Strongly Disagree
1

2

3

4

5

6

7

8

9

Strongly Agree
10

Question Title

3. How easy was it to find what you were looking for on the website?

Very Difficult
1

2

3

4

5

6

7

8

9

Very Easy
10

Very Difficult
1

2

3

4

5

6

7

8

9

Very Easy
10

Question Title

4. How likely are you to recommend Selective’s website to a friend or colleague?

Very Unlikely
1

2

3

4

5

6

7

8

9

Extremely Likely
10

Very Unlikely
1

2

3

4

5

6

7

8

9

Extremely Likely
10

Question Title

5. Which feature on our self-service site did you use?

Report a Claim

Pay Renewal Online

Upload Documents

View/Print Policy

Quick Links

Resources

Question Title

6. Do you have any other comments on how Selective can improve the website?

Question Title

7. Please provide your contact information.

Name

Email Address

Phone Number