Customer Satisfaction Survey 2018 Borsheims Customer Satisfaction Survey Borsheims aims to infuse surprise, delight, and exceptional customer service into every experience. Please let us know how we did on your visit! OK Question Title * 1. How long did you have to wait to be greeted by an associate? If shopping online, how long did it take you to navigate to the product you were searching for? Less than 30 seconds 30 seconds - 1 minute 1 - 2 minutes 2 - 4 minutes 5+ minutes I was not greeted OK Question Title * 2. How satisfied were you with the product selection presented and available to you? 0, Not at all satisfied 10, Very satisfied Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 3. How satisfied were you with your experience with your sales associate or with borsheims.com? 0, Not at all satisfied 10, Very satisfied Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 4. Was the follow-up post-transaction appropriate, either from your sales associate or from borsheims.com? Yes No My transaction did not require follow up OK Question Title * 5. How likely are you to recommend Borsheims or borsheims.com based on your experience? 0, Not at all likely 10, Very likely Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 6. Please let us know anything else that was significant to your experience at Borsheims or borsheims.com. OK SUBMIT