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BUSINESS OPERATIONS
1.
Do you have tangible ways of promoting quality in:
YES
NO
(a) the physical facilities?
YES
NO
(b) equipment?
YES
NO
(c) competency of personnel?
YES
NO
2.
Do you have ways to ensure reliability in performing services dependably and accurately?
YES
NO
3.
Are personnel willing to help customers and provide prompt service?
YES
NO
4.
Do personnel offer knowledge and courtesy to inspire trust and confidence?
YES
NO
5.
Do personnel give customers individualized attention and care?
YES
NO
6.
Do you have ways of error-proofing your service or production of goods?
YES
NO
7.
Do you have consistent methods of gathering feedback from customers?
YES
NO
8.
Do you adhere to the pros and cons of stocking products for sale?
YES
NO
9.
Do you maintain relevant workplace organization?
YES
NO
10.
Do you monitor results of scheduling production of goods or services?
YES
NO
11.
Have you documented how a process is designed to work?
YES
NO
12.
Do you use standards for performance and is the basis for the standard reviewed periodically?
YES
NO
13.
Do you monitor how quickly customers pay the cash they owe on credit sales?
YES
NO
14.
Do you rely on and receive useful information regularly to control negative surprises in operations?
YES
NO
15.
Do you pinpoint the need for particular activities to be done?
YES
NO
16.
Do you have written business policies?
YES
NO
17.
Do you have written operating procedures for all business activities?
YES
NO
18.
Do you have written long-term goals?
YES
NO
19.
Do you set and rely on performance measures?
YES
NO
20.
Do you utilize specialized tools to create standardization?
YES
NO
21.
Are you prepared to survive a lack of consumer demand?
YES
NO
22.
Are you prepared to survive fiscal problems?
YES
NO
23.
Are you aware of the reasons for bankruptcy?
YES
NO
24.
Do you rely on accounting records as a basis for making decisions?
YES
NO
25.
Do you have an annual budget?
YES
NO
