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NOVA Parks Customer and Community Survey

NOVA Parks is developing its next strategic plan and wants to hear from the people who visit its parks, participate in programs, attend its events, and enjoy its facilities.

Whether you visit often or only occasionally, your feedback will help us understand what is working well, where there may be opportunities to improve, and what should be considered as NOVA Parks plans for the future.

Schunk Moreland Strategies, an external consulting firm supporting NOVA Parks with this strategic planning process, is collecting and reviewing survey responses. Responses will be reviewed together and shared with NOVA Parks in summary form.

This survey should take about 5 minutes to complete.
1.Before today, how familiar were you with NOVA Parks?
2.Which types of NOVA Parks experiences have you used or participated in?

Select all that apply
3.How often do you typically visit a NOVA Parks location or participate in a NOVA Parks experience?
4.Thinking about your experiences with NOVA Parks, how would you rate each of the following?
Excellent
Good
Fair
Poor
Not applicable
Overall quality of your experience
Condition and care of parks and facilities
Variety of activities and experiences available
Ease of finding information and planning a visit
Feeling welcome when visiting
Value for the cost
5.What do you value most about NOVA Parks?

Select all that apply
6.Is there anything that makes it harder for you or your household to visit a NOVA Parks location or participate in NOVA Parks experiences?

Select all that apply
7.Are there experiences, programs, or amenities you would like NOVA Parks to offer more of in the future?
8.As NOVA Parks plans for the next several years, which areas do you think should receive the most attention?

Select up to three(Required.)
9.Is there anything NOVA Parks could do to better serve you or your community in the future?
10.How do you usually hear about NOVA Parks activities, events, or places to visit?
11.Where do you live?
12.Which age range best describes you?
13.Do you have children under age 18 living in your household?
14.Is there anything else you would like NOVA Parks to consider as it plans for the future?