NOSH Outpatient Services

Patient Satisfaction Survey

All patient satisfaction surveys are returned to administration, not the individual departments. Departments receive a report of the results. If you wish to be contacted to discuss your experience, please leave your name and contact information and a supervisor will be happy to contact you.

Thank you for your input!
1.Please identify from which NOSH site you accessed an outpatient service:(Required.)
2.Please indicate on which outpatient service you will be providing feedback for(Required.)
3.How would you rate the quality of care and services provided to you?(Required.)
4.How would you rate our staffs friendliness, knowledge and professionalism?(Required.)
5.If you answered fair or poor to any of the questions above, please tell us why
6.When waiting to be registered at front reception, I felt that my wait time was reasonable. (Required.)
7.The receptionist was courteous(Required.)
8.The receptionist was knowledgeable(Required.)
9.I felt like the receptionist wanted to assist me(Required.)
10.My waiting time at the department was reasonable(Required.)
11.I was treated in professional and safe manner(Required.)
12.The department was clean and comfortable(Required.)
13.Any written or verbal instructions given to me were clear and easy to follow(Required.)
14.If you answered disagree or strongly disagree to any of the questions above, please tell us why
15.Staff verified my identity before proceeding with the exam/appointment(Required.)
16.If any appointment was required I was taken in on time(Required.)
17.If I had to wait, I was informed why(Required.)
18.Any questions or concerns that I, or my family, had were addressed(Required.)
19.Would you recommend this hospital to family and friends?(Required.)
20.If you answered no to any of the questions above, please tell us why
21.If you required further services, would you come back to us?
22.Would you feel good about referring someone who might need care for their pain or injuries?
23.Please provide any additional feedback regarding your experience