NOI Phone Survey - July 2016 Question Title * 1. What was the purpose of your call? Make or cancel an appointment Schedule surgery Request a prescription refill Get assistance related to a recent surgery or procedure Request medical records Billing inquiries Question Title * 2. Were you able to get the person or department you were calling? Yes, I was able to get through the first time Yes, but it took a few tries No, I got transferred to get to the correct person No, I never got through to the person I was calling Question Title * 3. If you were not able to get through which of the following occurred? I left a message and received a call back I left a message but did not receive a call back I was unable to leave a message I used the automated call back feature and received a call back I used the automated call back feature and did not receive a call back I decided to hang up and call back later Question Title * 4. Were you aware of our new automated call back feature that calls you back instead of waiting on hold, while still holding your place in line? Yes, I am aware and have used it successfully Yes, I am aware but it did not work for me Yes, I am aware but don't want to use that type of system No, I was unaware but I will use it next time No, I was unaware but I wouldn't want to use it Question Title * 5. What else would you like to share with us about your recent experience with our new phone system? Question Title * 6. If you would like to talk to us directly about your experience please share your contact information below and one of our managers will reach out to you directly. Done
